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My account page is not working; it is not displaying

This topic has 4 replies, 3 voices, and was last updated 2 weeks, 6 days ago ago by Luca Rossi

Dennis

Participant

July 22, 2025 at 23:34

Hello,
Can you help me? When I go to my website and click on “My Account”, then click on “Dashboard”, the page is completely blank.

Please see the video below.

Please, contact administrator
for this information.

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3 Answers

Alex Carter

Support staff

July 23, 2025 at 07:01

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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Dennis

Participant

July 23, 2025 at 08:48

see message in the private message

Please contact administrator
for this information.

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Luca Rossi

Support staff

July 23, 2025 at 16:09

Dear Dennis,

We hope this message finds you well.

We would like to inform you that the “My Account” page was not correctly configured under the WooCommerce settings, as shown in the screenshot below:

https://prnt.sc/43OzKcuY1pVk

Our team has already resolved the issue for you.

At your convenience, could you please review the changes and confirm that everything is now functioning as expected?

Best regards,
The 8Theme Team

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