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MY-ACCOUNT PAGE IS NOT WORKING - by onderozkoc

This topic has 8 replies, 2 voices, and was last updated 10 years, 3 months ago ago by Eva Kemp

onderozkoc

Participant

September 8, 2015 at 14:08

Hello,

When the customers and me try to enter My Account, page is not working and seems empty.

How can I fix that? Is that a new upgrade problem?

#85391 Copied

7 Answers

Eva Kemp

Participant

September 8, 2015 at 15:36

Hello,

Please pay attention to the description of the new theme version:
http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
The files were removed:
DELETED : royal/woocommerce/order/order-details.php
DELETED : royal/woocommerce/myaccount/my-orders.php

You must delete them in your wp-content/themes/royal/woocommerce directory. After that check “My Account” page.

Regards,
Eva Kemp.

#85419 Copied

onderozkoc

Participant

September 8, 2015 at 15:57

Thanks, my-account page has came and I can see the ordered list now.

But when I clicked to I Lost Passaword that page is coming truely and when I or customer entered the e-mail adress, I see this error massage after;

“Error: Lütfen geçerli bir CAPTCHA değeri girin. Click the BACK button on your browser, and try again.”

Erro: Please enter a valid value CAPTCHA. Click the BACK button on your browser, and try again.”

How can I fix it?

#85429 Copied

Eva Kemp

Participant

September 8, 2015 at 17:24

Hello,

Please provide us with FTP and wp-admin panel credentials in private content.

Regards,
Eva Kemp.

#85450 Copied

onderozkoc

Participant

September 8, 2015 at 21:26

I sent the infos you want.

Thanks for helping.

Please, contact administrator
for this information.

#85511 Copied

Eva Kemp

Participant

September 9, 2015 at 08:48

Hello,

Your wp-admin panel credentials are incorrect. Also the problem is caused by Captcha plugin that you installed. Deactivate it and check “lost password” link after that (clear browser cache before).

Regards,
Eva Kemp.

#85561 Copied

onderozkoc

Participant

September 10, 2015 at 16:50

Thanks, it worked when i deactive the plugin.

Have a great day Eva!

#86001 Copied

Eva Kemp

Participant

September 10, 2015 at 17:02

Hello,

You’re welcome.

Have a nice day too.

Regards,
Eva Kemp.

#86008 Copied
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