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My Account page is not showing login option in Mobile view

This topic has 7 replies, 3 voices, and was last updated 4 hours, 19 minutes ago ago by Esavera

Esavera

Participant

January 24, 2026 at 22:53

Hi Team,

I have two queries related to the My Account and Checkout pages:

1. How can we enable customer registration on the checkout page? i did some configuration but looks like that option is showing new user registration in My account page.

2. In the mobile view, I am unable to see the account creation or login option. Please let me know how this can be enabled or fixed.

Looking forward to your guidance.

Thank you.
eSavera

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6 Answers

Ayan Rahman

Support staff

January 25, 2026 at 12:56

Hi,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Esavera

Participant

January 25, 2026 at 20:46

Details shared in private chat

Content is visible for topic creator and
support staff only.

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Ayan Rahman

Support staff

January 25, 2026 at 22:06

Hi,

We appreciate your prompt response.

Please clear the cache and check how it works now.

For example, the checkout page – https://gyazo.com/74ba62973c6928a90b8d7fff3873ec38

Warm Regards,
The 8Theme Team

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Esavera

Participant

January 28, 2026 at 20:26

Thanks for quick fix, issue 1 is fixed, thanks ,

but issue 2 is still not solved ,could you please help
2. In the mobile view, I am unable to see the account creation or login option. Please let me know how this can be enabled or fixed.

#465085 Copied

Jack Richardson

Support staff

January 28, 2026 at 20:58

Hello @Esavera,

Please clear the cache and check how it works now. The “Use custom content for this page shown on mobile device” option was enabled on this page: https://prnt.sc/JIfHDRH7I3Wb. We have set this setting to “inherit” for now.
You can see the updated frontend result here: https://prnt.sc/h_jn41s2iTbT

Best regards,
Jack Richardson
The 8Theme Team

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Esavera

Participant

January 29, 2026 at 20:29

Thanks for the fix, i also sent some follow up query in private chat

Content is visible for topic creator and
support staff only.

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