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Multiple template issue: Product doesn't show

This topic has 10 replies, 2 voices, and was last updated 5 years ago ago by Olga Barlow

Bas Kling

Participant

November 7, 2020 at 10:29

Hi,

When assigning a template to a category of products, the product doesn’t show. Implementing changes doesn’t work (please see other ticket on saving/publishing issue after updating Xcore)

https://prnt.sc/vf2co1
Assigning a template to either English or Dutch language doesn’t do anything. Product remains invisible while the editor clearly shows x amount of products that will be affected/displayed

Please, contact administrator
for this information.

#258317 Copied Theme version: 7.1

9 Answers

Bas Kling

Participant

November 8, 2020 at 12:40

As an example, I’ve translated 1 product, so it’s available in both Dutch & English

Please contact administrator
for this information.

#258454 Copied

Olga Barlow

Participant

November 10, 2020 at 09:39

Hello,

There is error in console http://prntscr.com/vglatz and it causes the issue with the builder. Could you, please, contact your hosting provider to change
<IfModule mod_substitute.c> SubstituteMaxLineLength 20M </IfModule>
to fix the admin-ajax.php error?

Regards

#258769 Copied

Bas Kling

Participant

November 10, 2020 at 22:02

Problem remains. We think its because multiple templates cannot interact stable with WPML.
https://prnt.sc/vh0auy
As soon as we change it to NL, no products are visible. Standard WPML setting is that all products should be visible in all languages.

But WPML is the standard, and 8theme claims compatibility.
Can you assist in solving the issue?

#258929 Copied

Bas Kling

Participant

November 11, 2020 at 16:27

As per your suggestion, .htaccess file edited:
https://prnt.sc/vhl1xj

Please tell me when you think you’ll be able to troubleshoot this, and 2 other related tickets/issues.
If all else fails, we need to delete all of the multiple templates and start from scratch, which will seriously impact our timelines for going live.

#259007 Copied

Olga Barlow

Participant

November 12, 2020 at 10:39

Hello,

Nope, I see only this once open it http://prntscr.com/vhvng3
Probably your server overwrites the files after your changes. Contact your hosting provider to change the value.

Regards

#259120 Copied

Bas Kling

Participant

November 12, 2020 at 10:54

Notified our hosting provider Siteground on the issue. Waiting for their reply.

#259124 Copied

Olga Barlow

Participant

November 12, 2020 at 13:08

Hello,

Ok. Thank you.

Regards

#259171 Copied

Bas Kling

Participant

November 25, 2020 at 10:26

We have decided to kill off the multiple templates for single products, because frankly, they don’t work. Combination of WPML with multiple SPP templates simply creates too many issues. Maybe something 8theme can keep working on, or provide new elements/objects to use in the default template to enable displaying conditional content (based on brand/category/whatever)

#261178 Copied

Olga Barlow

Participant

November 25, 2020 at 11:52

Hello,

We’ll try to optimize the work of the Single product builder with the WPML in the future. Sorry that you faced inconvenience using this with the WPML.

Regards

#261207 Copied
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The issue related to '‘Multiple template issue: Product doesn't show’' has been successfully resolved, and the topic is now closed for further responses

Multiple template issue: Product doesn't show

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