Multiple support issues with a new installation

Hello @elzoghby.com

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Hello @elzoghby.com,

We have temporarily disabled the XStore Core and other plugins related to our theme (https://prnt.sc/DlwHloo_ljl3) and switched to the default WooCommerce theme, Storefront. After checking the issue with the incorrect URLs of your product categories, we found that the problem still persists (https://prnt.sc/yoowPbzz98ZD), showing URLs such as yourwebsite.com/shop-our-catalog/accessories.html (as an example).

This debugging process indicates that the issue is not related to our theme but rather to your server configuration or modifications made to your database. Since you have the “Database Manager – WP Adminer” plugin installed, which allows access and modification of database tables, we searched for the string “shop-our-catalog” and found a table containing custom URL rewrites for product categories (https://prnt.sc/_tXVOwvubEu4). This table is not a default one from WordPress, our theme, or WooCommerce.

Upon further inspection, we disabled the plugins on your website one by one. When we disabled the “LitExtension SEO Plugin” (https://prnt.sc/aYpISEkp3KZ_), the URLs displayed correctly (https://prnt.sc/CQbCdDZmkPkA).

To resolve this issue, please contact the author of that plugin, as our support covers only our own products. Fixing issues caused by third-party plugins is beyond our support scope and restricted by Envato’s privacy policy.

For now, we have left the mentioned plugin disabled so that you can test the previous filtering and Google Map issues you experienced.

Best regards,
Jack Richardson
8Theme Team

Hello @elzoghby.com,

As you are using the Archive Products Builder based on Elementor, we have created a search template to ensure the correct display of search results: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-search-results-page-builder-with-elementor/. You can now test the search functionality to confirm that the correct items are displayed: https://prnt.sc/-PDS4ID9QZBt.

Regarding the issue with the incorrect display of products in the product filters, we were unable to identify the cause of this problem with only wp-admin access. Therefore, we replaced the “Filter by Product Categories” widget with the default “Product Categories” widget: https://prnt.sc/Jyqqm9gPEkNn.

Please check the Google Map on your Contact Us page. We have adjusted the widget settings accordingly.

Concerning the default product sorting, you can configure this option in Theme Options -> WooCommerce -> Product Catalog: https://prnt.sc/KxRBBUbQTZgI. Please note that there are no separate settings to modify sorting options for specific pages or product categories; this can only be achieved through additional customization.

You can display the product category image assigned to a category in any image-based widget by using Dynamic Tags. For guidance, please refer to the following screenshots: https://prnt.sc/CZQbiYvNMlEg and https://prnt.sc/P_pSJKhdiIaX.

Best regards,
Jack Richardson
8Theme Team

Hello @elzoghby.com,

1/ We understand the importance of having filtering options available on the search results page, especially for stores with extensive product catalogs like yours. Please note that, by default, the search results page is not considered a standard WooCommerce shop or product archive page. Consequently, the default shop filters do not appear or function as they normally would.

However, it is possible to implement a custom solution to enable filtering functionality on the search results page. For this purpose, we kindly recommend contacting our customization service through the following link: https://www.8theme.com/contact-us/

2/ Regarding the Google Map initialization issue, after a detailed review, we found that the theme script responsible for initializing the map widget was sometimes loaded before the main Google Map script. We have identified and implemented a solution, which has already been uploaded to your website and will also be included in the next theme update.

3/ We also added a heading image for testing: https://prnt.sc/izCfnHQmqYrP. The frontend of this page appears as shown here: https://prnt.sc/Fhjwrms5i1R7. We identified this as a bug and have already implemented a fix, which has been uploaded to your website and will be included in the next theme update. For now, you can add the category page heading image or any other image/background image using dynamic tags: https://prnt.sc/8C-0Tqsy2lpw. As an example, we configured an image with a custom set image and fallback: https://prnt.sc/Y8D-94C8MOyz. You can view the frontend result here: https://prnt.sc/b_eg9coJRQ1y. Additionally, you can configure other dynamic tags, such as the Category image: https://prnt.sc/pAakkgBXRSlH, which will display on the frontend as shown here: https://prnt.sc/rJvEPbVjMpr7.

4/ The plugins required for the proper use of the XStore theme are as follows:
– XStore Core plugin – required
– Elementor or WPBakery builder – depending on the demo you installed and your specific needs
– WooCommerce – required if you have an online store

Other plugins are optional and can be installed as needed. Each demo automatically installs the required plugins during the import process, so there is no need for manual installation to ensure the correct functionality of the imported demo. You can find detailed information about the import process in our documentation: https://www.8theme.com/documentation/xstore/theme-installation/xstore-setup-wizard/.

Best regards,
Jack Richardson
8Theme Team

Hello @elzoghby.com,

We kindly ask you to post your non-private replies in public areas so that other customers can view the requests and the corresponding solutions.

Regarding the issue you described, we have checked your website and did not find the reported bug, as it was previously reviewed and resolved. If you are still experiencing this issue, please provide detailed steps to reproduce it on our side and attach a video or screenshots for reference.

Examples:
https://prnt.sc/GtYHisRntgeD
https://prnt.sc/ULa1vSdtxEK2

Best regards,
Jack Richardson
8Theme Team

Hello @elzoghby.com,

We are still unable to identify the issue. Please find the attached screenshot in the private content. Kindly clear your browser cache or try from another browser before testing again.

Regarding your question about the widgets not being displayed, please note that the Swatches filter will appear only if the attributes are configured as swatches. Otherwise, you can add the widget named “Filter by product attribute” (see: https://prnt.sc/izIWl5ryo9sf), and the widget will then be displayed (see: https://prnt.sc/AyIib9ghW-tt).

Best regards,
Jack Richardson
8Theme Team

Hello @elzoghby.com,

There are no cron jobs configured/triggered within our theme, so it appears that WooCommerce or WordPress itself may be triggering these actions. We recommend contacting your hosting provider, who can review the list of jobs currently running on your website. Based on the names of these cron jobs, you can then identify the cause and, if necessary, submit a topic on the support forums.

For reference, you may find the following discussion helpful:
https://wordpress.org/support/topic/woocommerce-wp-cron-and-scheduled-actions/

Additionally, you can find useful information on how to disable cron jobs on your website using hooks and server settings in the following article:
https://blorax.com/en/blog/solved-disabling-wp-cron-to-improve-overall-wordpress-website-performance-including-woocommerce/

1/ To disable WP-Cron, add the following line of code to your site’s wp-config.php file:

define('DISABLE_WP_CRON', true);

Once you’ve added this line of code, WP-Cron will no longer run on every page load.

2/ You can disable Action Scheduler without a plugin by adding a code snippet to your theme’s functions.php file or a custom plugin. Here’s how you can do it:

Open your child-theme/functions.php file.
Add the following code snippet to disable Action Scheduler:
add_filter( 'action_scheduler_disabled', '__return_true' );
This code will disable the Action Scheduler and prevent it from running scheduled tasks.

Note that disabling Action Scheduler may affect the functionality of plugins that rely on it. Make sure to test your site thoroughly after disabling it to ensure that all functionality is working as expected.

Best regards,
Jack Richardson
8Theme Team

Hello @elzoghby.com,

Please contact your hosting provider to verify the source of these cron jobs. Once this information is obtained, we will be able to provide further guidance and determine which plugin or part of the code is causing these issues. Without details from the server logs, we can only make assumptions about the possible source of these actions.

Additionally, by checking the following URL: /wp-admin/tools.php?page=action-scheduler&orderby=schedule&order=desc (the full URL is attached privately), you can view the main triggers of these cron job actions (https://prnt.sc/uunM_kHInUrH).

Kind regards,
Jack Richardson
8Theme Team