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URGENT Multiple products of different types not working – THE SAME PROBLEM

This topic has 15 replies, 3 voices, and was last updated 5 months, 3 weeks ago ago by Jack Richardson

Pites

Participant

June 15, 2025 at 01:17

Hi,
When customer wants to add a product to cart, it cannot be added if the product has for example two different sizes. Customers writes to us tha they cannot buy !!!!
Please help FAST.

Additionally, after updating WordPress, a double message appears in the top banner of the store:
“📦 Zamówienia złożone 9–18 czerwca wysyłamy od 20.06 🎁 Do każdego zamówienia dodajemy próbkę GRATIS 🌿 Skorzystaj z kodu NX06T – 10% zniżki na olejki i mieszanki (do 18.06) Odrzuć
📦 Zamówienia złożone 9–18 czerwca wysyłamy od 20.06 🎁 Do każdego zamówienia dodajemy próbkę GRATIS 🌿 Skorzystaj z kodu NX06T – 10% zniżki na olejki i mieszanki (do 18.06) Odrzuć”

Thank you
Peter

Please, contact administrator
for this information.

#447150 Copied

14 Answers

Alex Carter

Support staff

June 16, 2025 at 07:19

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

2/ Please apply the necessary patches – https://prnt.sc/WV2qso6A3JF7 https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Warm Regards,
The 8Theme Team

#447179 Copied

Pites

Participant

June 16, 2025 at 07:35

No WAY, all plugins are needed and they are working with this xstore 2 years +. Everything was working and after last updates of wordpress we have a problem. We cannot disable all plugins because we have to shut down and close our store. You must fix it NOW. WE LOST LOTS OF MONEY BECAUSE YOUR XSTORE.

#447182 Copied

Pites

Participant

June 16, 2025 at 07:38

Paid support that tells me to disable all other plugins except xstore is a joke. I expect professional support that will fix what worked for the last 2+ years and there was no problem with it, until your latest fixes and woocomerce.

#447183 Copied

Alex Carter

Support staff

June 16, 2025 at 07:43

Hello,

Could you please provide FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#447184 Copied

Alex Carter

Support staff

June 16, 2025 at 08:00

Hello,

We would like to inform you that we have disabled the Ajax Add to Cart setting, and as a result, the add to cart functionality is now working correctly: https://prnt.sc/xoOP7n7ppxsH

Could you kindly assist us in testing it again? Please let us know the outcome at your earliest convenience.

We appreciate your support and look forward to your feedback.

Best regards,
8Theme Team

#447189 Copied

Pites

Participant

June 18, 2025 at 14:03

Hi,

Sorry for the long lack of response, but I was on the fly for almost two days. After your fixes, both problems disappeared, of course, so as I wrote, they were not caused by errors in other plugins, but by a problem in xstore and woocommerce.
Great that they were solved, for which I thank you very much.
I see that there are still 6 more fixes in xstore patcher, should I install them and it will not cause more problems? As I remember two of them I installed before and they showed again: #94142586, #94147513

Best regards,
Peter

#447466 Copied

Alex Carter

Support staff

June 18, 2025 at 14:35

Hello,

In case the patches indicate they have been applied but the “Apply” button becomes active again, kindly follow the solution provided in this topic: https://www.8theme.com/topic/white-screen-when-update-elementor-and-elementor-pro-nd-dont-apply-patch/#post-415211

Warm Regards,
The 8Theme Team

#447469 Copied

Pites

Participant

June 20, 2025 at 10:08

Hi,

Im not technical person, so could you add it ?
And one more thing, our custome try to log in bu t cannot, and after changing pass hi cannot login still. Screen below:

Thank you
Peter

Files is visible for topic creator and
support staff only.

#447625 Copied

Pites

Participant

June 20, 2025 at 10:48

I try to login after changing the customer pass and I get this on screenshot. I did not turn on any “math to solve” diuring login for customers. Could you change it and turn off login lockout for customers ?
Thank you,
Peter

Files is visible for topic creator and
support staff only.

#447628 Copied

Pites

Participant

June 20, 2025 at 10:57

Unfortunately, no one is able to log in to their customer account. I’ve checked it myself, and even with the correct password, this error message appears. Our regular customers are unable to place orders, so please resolve this issue as soon as possible.

Files is visible for topic creator and
support staff only.

#447629 Copied

Pites

Participant

June 20, 2025 at 11:24

Ok I turn off math and it works now.

Could you do this for me:
In case the patches indicate they have been applied but the “Apply” button becomes active again, kindly follow the solution provided in this topic: https://www.8theme.com/topic/white-screen-when-update-elementor-and-elementor-pro-nd-dont-apply-patch/#post-415211

Thank you,
Peter

#447630 Copied

Alex Carter

Support staff

June 20, 2025 at 13:00

Hello,

In order to edit the functions.php file on your behalf, we kindly require your FTP access credentials.

Please contact your hosting provider to obtain the following FTP details:
– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type

If you need assistance in creating or retrieving these credentials, your hosting provider will be able to guide you through the process.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#447641 Copied

Pites

Participant

June 20, 2025 at 13:10

Here you are

Please contact administrator
for this information.

#447644 Copied

Jack Richardson

Support staff

June 21, 2025 at 07:59

Dear @Pites,

We would like to inform you that we have implemented a global solution in the xstore/framework/patcher.php file on your website. This solution will also be included in our upcoming theme update, ensuring that the modifications we have made will not be lost.

Additionally, we have applied all necessary patches to your website. You may verify that these changes remain intact over time and are not reset.

Best regards,
Jack Richardson
The 8Theme Team

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