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URGENT Multiple products of different types not working – THE SAME PROBLEM

This topic has 6 replies, 2 voices, and was last updated 1 days, 11 hours ago ago by Alex Carter

Pites

Participant

June 15, 2025 at 01:17

Hi,
When customer wants to add a product to cart, it cannot be added if the product has for example two different sizes. Customers writes to us tha they cannot buy !!!!
Please help FAST.

Additionally, after updating WordPress, a double message appears in the top banner of the store:
“📦 Zamówienia złożone 9–18 czerwca wysyłamy od 20.06 🎁 Do każdego zamówienia dodajemy próbkę GRATIS 🌿 Skorzystaj z kodu NX06T – 10% zniżki na olejki i mieszanki (do 18.06) Odrzuć
📦 Zamówienia złożone 9–18 czerwca wysyłamy od 20.06 🎁 Do każdego zamówienia dodajemy próbkę GRATIS 🌿 Skorzystaj z kodu NX06T – 10% zniżki na olejki i mieszanki (do 18.06) Odrzuć”

Thank you
Peter

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5 Answers

Alex Carter

Support staff

June 16, 2025 at 07:19

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

2/ Please apply the necessary patches – https://prnt.sc/WV2qso6A3JF7 https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Warm Regards,
The 8Theme Team

#447179 Copied

Pites

Participant

June 16, 2025 at 07:35

No WAY, all plugins are needed and they are working with this xstore 2 years +. Everything was working and after last updates of wordpress we have a problem. We cannot disable all plugins because we have to shut down and close our store. You must fix it NOW. WE LOST LOTS OF MONEY BECAUSE YOUR XSTORE.

#447182 Copied

Pites

Participant

June 16, 2025 at 07:38

Paid support that tells me to disable all other plugins except xstore is a joke. I expect professional support that will fix what worked for the last 2+ years and there was no problem with it, until your latest fixes and woocomerce.

#447183 Copied

Alex Carter

Support staff

June 16, 2025 at 07:43

Hello,

Could you please provide FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#447184 Copied

Alex Carter

Support staff

June 16, 2025 at 08:00

Hello,

We would like to inform you that we have disabled the Ajax Add to Cart setting, and as a result, the add to cart functionality is now working correctly: https://prnt.sc/xoOP7n7ppxsH

Could you kindly assist us in testing it again? Please let us know the outcome at your earliest convenience.

We appreciate your support and look forward to your feedback.

Best regards,
8Theme Team

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