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Multiple products of different types not working

This topic has 12 replies, 3 voices, and was last updated 14 hours, 13 minutes ago ago by Omar Quddam

Omar Quddam

Participant

June 13, 2025 at 14:04

I have multiple types of products, for example, a product that contains 3 colors previously worked, but now it does not work. What is the reason?

like this link: https://kashafco.com/product/فيش-13-أمبير-مع-تحكم-بدون-لمبة

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11 Answers

Alex Carter

Support staff

June 13, 2025 at 14:34

Hello,

Thank you for reaching out to us.

Please check attribute type – https://prnt.sc/DuWeAu4nX6Fw

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Omar Quddam

Participant

June 13, 2025 at 14:41

ok this WP-Admin access

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support staff only.

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Alex Carter

Support staff

June 13, 2025 at 15:14

Hello,

We are currently unable to verify the attribute settings. Kindly assign the Administrator role to the user account you have created for us so we can proceed accordingly.

Best regards,
The 8Theme Team

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Omar Quddam

Participant

June 13, 2025 at 17:23

please try again

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Omar Quddam

Participant

June 13, 2025 at 22:35

Also another question: Why are the website pages not indexed on Google Search Console?

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Alex Carter

Support staff

June 14, 2025 at 07:14

Hello, Omar Quddam

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Best Regards,
The 8Theme Team

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Omar Quddam

Participant

June 14, 2025 at 21:59

What is the reason for the incompatibility of adding PDF files and how to solve it?

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Omar Quddam

Participant

June 15, 2025 at 02:53

Because the new Saudi riyal symbol has been added instead of SAR, when accessing some sites, such as analytics and others, the symbol appears as a code and not as an image.
I will give you an example of a site where I can add the Saudi riyal symbol like other sites, not as an image.

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Andrew Mitchell

Support staff

June 16, 2025 at 11:14

Hello, Omar Quddam,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Omar Quddam

Participant

June 16, 2025 at 18:17

Here I have attached it. I will wait for your reply.

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support staff only.

Files is visible for topic creator and
support staff only.

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Omar Quddam

Participant

June 17, 2025 at 17:53

Hello, I told you before that my product attributes are not working and the problem has not been resolved yet. I also gave you access to FTP.

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