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Multiple Issues with Mobile View, XStore Core, and Patches

This topic has 15 replies, 3 voices, and was last updated 4 days, 8 hours ago ago by Andrew Mitchell

Viperjap

Participant

May 27, 2025 at 10:22

Hello,
I’m contacting you from Japan.
I’m currently experiencing the following four issues on my website, which is built in Japanese. I would greatly appreciate your support in resolving them.

1. The hamburger menu does not appear on mobile view.
I’ve already checked for possible plugin conflicts, but couldn’t find any issues. I’m unsure what the cause might be.

2. On the mobile version of the homepage, some text is cut off and not fully displayed.

3. I’m unable to activate the “XStore Core” plugin.

4. I cannot apply the patches.

Although the website is in Japanese, I’m happy to communicate in English.
Thank you in advance for your assistance!

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14 Answers

Alex Carter

Support staff

May 27, 2025 at 12:15

Hello,

Thank you for reaching out to us and for providing detailed information regarding the issues you are experiencing on your website. We appreciate your communication in English and are happy to assist you.

We can’t log in to your site – https://prnt.sc/USkwN5HVU_9s https://prnt.sc/DRMLOV-phb7C Please check.

Best Regards,
8Theme’s Team

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Viperjap

Participant

May 27, 2025 at 23:03

Thank you so much for your prompt help.
I apologize—I forgot to remove the access restrictions.
They have now been lifted, so please feel free to proceed.
If you encounter any issues, don’t hesitate to let me know.
Thank you again!

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Alex Carter

Support staff

May 28, 2025 at 07:29

Hello,

We appreciate your prompt response.

We can’t access the login page on your site …/wp-admin – https://prnt.sc/jeXs7X_PV8ji
We kindly request that you either disable the restriction or grant access to the wp-admin for users in Ukraine.

Warm Regards,
The 8Theme Team

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Viperjap

Participant

May 28, 2025 at 07:37

My apologies once again.
I hadn’t disabled the WordPress security settings.
You should be able to log in now.
Thank you for your patience, and I appreciate your continued support.

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Alex Carter

Support staff

May 28, 2025 at 08:45

Hello,

https://prnt.sc/R_f1Sif7iu-Y – please check and provide the correct credentials.

Warm Regards,
The 8Theme Team

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Viperjap

Participant

May 28, 2025 at 08:56

I am so sorry I wrote spell missed word

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Alex Carter

Support staff

May 28, 2025 at 09:12

Hello,

We would like to inform you that the XStore Core plugin, which is required for optimal functionality, has been successfully installed for you.
Additionally, we have applied the necessary patches.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

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Viperjap

Participant

May 28, 2025 at 09:53

Thank you for your quick response.
I also truly appreciate your continued support and patience despite my repeated configuration mistakes.

I’ve now reviewed everything.
The previously cut-off text, the hamburger menu, the Core plugin, and the patches all look good.

However, I did notice that on mobile, when tapping the hamburger menu, the actual menu does not appear and does not work.
I would greatly appreciate it if you could help fix this issue as well.

Thank you again for your help!

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Viperjap

Participant

May 28, 2025 at 13:28

This is an additional request.
On the following page:
https://fastwhite.jp/category/ホワイトニング・ブログ/

Currently, only 10 blog articles are displayed, but there are actually 39 articles in total.
Please adjust the settings so that all articles are displayed.

Also, the hamburger menu is not functioning correctly.
After checking each page individually, we found that the bottom part of some pages is being hidden behind the footer.
We would greatly appreciate it if you could fix this issue as well.

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Andrew Mitchell

Support staff

May 29, 2025 at 09:13

Hello, Viperjap,

We have made some updates. Kindly review the changes at your convenience, and please don’t forget to clear your cache.

Best regards,
The 8Theme Team

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Viperjap

Participant

May 29, 2025 at 09:57

Thank you.
I’ve cleared the cache and checked the parts you worked on.
The blog is now displaying properly.

It’s possible that you’re still working on it, so I apologize if this message is premature, but I wanted to let you know that when I tap the hamburger menu, nothing happens.

Also, on some pages, certain buttons — including the “Add to Cart” button — are hidden behind the footer bar, making them unclickable.

If this is still part of ongoing work, I completely understand.
I just wanted to double-check and share what I’ve noticed so far.

Thank you again for your continued support.

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Andrew Mitchell

Support staff

May 30, 2025 at 08:55

Hello, Viperjap,

We have resolved the issues related to the hamburger menu and the “Add to Cart” button. Kindly check and confirm at your convenience.

Best regards,
The 8Theme Team

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Viperjap

Participant

May 30, 2025 at 09:55

Thank you for the fix.
It’s perfect.
Your technique is truly impressive—I’m amazed.
Thank you so much!

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Andrew Mitchell

Support staff

May 30, 2025 at 14:53

Thank you very much for your kind words and positive feedback.
We’re truly pleased to hear that the fix works perfectly for you.
Your appreciation means a lot to us, and we’re always here to assist you whenever needed.

Best Regards,
8Theme’s Team

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