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Multiple issues on the theme, products cant click etc.

This topic has 23 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

B2 publicidad

Participant

October 9, 2025 at 11:29

Good afternoon, I am writing to you because we have several errors in the template, I detail them all, in the same order that I detail, I have recorded a video where I reproduce them so that they can be seen visually and easily.

1. The products in the page carousels are not clickable, you have to click repeatedly for the action to take place.

2. When I make the page responsive, there is a breakpoint in which menu items (Contact) disappear from the menu. I also reproduce it in the video.

The thumbnails of all the images are blurry, I have tried regenerating them and nothing, only when you enter a product and put the cursor over it, which does an automatic zoom that already shows the image in quality. But if you don’t hover, nothing happens.

The template due to certain plugins, which we do not identify, since there are several that affect it and are random, the Elementor stops working, the options to add or modify content remain in a permanent loop, I also replicate this bug in the video.

The last bug is that in the https: version (with SSL) the administration is inaccessible and the administration panel cannot be accessed.

Theres a link of the video uploaded in wetransfer:

https://we.tl/t-8QGaTwcNBe

Please, contact administrator
for this information.

#456845 Copied

22 Answers

Luca Rossi

Support staff

October 10, 2025 at 11:38

Hello @B2 Publicidad,

1. We recommend updating the website to use HTTPS instead: https://prnt.sc/0WSc5S_YUemM.

2. Please increase the PHP post max size to 256MB and the PHP time limit to 3000: https://prnt.sc/MYXwkWit_ZKH.

3. The “Products” element is deprecated. We have replaced it with the “Product Carousel” element: https://prnt.sc/wRoLHKHZndCu.

4. Please go to XStore > Theme Options > WooCommerce (Shop) > Product Images and adjust the Thumbnail Width: https://prnt.sc/w31253WO3Ut2.

We hope this information is helpful.

Best regards,
The 8Theme Team

#456944 Copied

B2 publicidad

Participant

October 14, 2025 at 08:41

edit

#457136 Copied

B2 publicidad

Participant

October 14, 2025 at 08:42

edit

#457137 Copied

B2 publicidad

Participant

October 14, 2025 at 12:00

Hello. Quick Update. I move the domain for his production domain and i noticed some bugg disappears, other not. Im going to write you a new message with the final bugs, for the previous information:

1. Products carousel doesnt work properly:

You told me to erase the old products widget because it was deprecated, the new Carousel product have the same issue. the pictures doesnt click propperly i need to reclick like 2-3 times to enter the link.

2. When I make the page responsive, there is a breakpoint in which menu items (Contact) disappear from the menu. I also reproduce it in the video. Second time i need to says you that because you didnt nothing the first time. DO

SOMETHING with that please.

3. The resolution still doesnt work well on the products feature image, still with low quality till i put the mouse above

I will give you again the credentials. PLEASE ENTER AND FIX IT dont reply me with generic solutions that made me lost my time and lost yours. I paid for a support and you should do your work.

Waiting for your response. thanks.

Please contact administrator
for this information.

#457167 Copied

Luca Rossi

Support staff

October 14, 2025 at 12:12

Thanks @B2 publicidad.

Let us know how it goes.

#457168 Copied

B2 publicidad

Participant

October 14, 2025 at 12:28

Waiting for you to fix the bugs.

#457173 Copied

B2 publicidad

Participant

October 15, 2025 at 09:40

This bugg still here too:
We cant edit the page via elementor because the plugin stays in loop for loading the elements. We cant edit nothing. Still doesnt change nothing

#457201 Copied

B2 publicidad

Participant

October 15, 2025 at 10:01

Hello we still wanting a professional solution since the 9 october that we posted the first post. You dont download the video to see the bugs, you dont enter the website to fix the bugs, basically we are waiting for you to fix it and it seems that you are in no hurry and have no commitment to providing a good after-sales service.

Again. Please enter the site and working on the bugs. and have a fluent communication with us, we are a enterprise and need professional support. We paid for this. we want a friendship relationship with you. Give you a very nice valoration on the market. But you are not working in the way you should. Please we dont really to put a bad review on Envato because we know that is hard for your bussiness, please take us serious we only want to fix the bugs. Thanks.

#457204 Copied

Luca Rossi

Support staff

October 15, 2025 at 10:06

Hello @B2 Publicidad,

Our team is currently reviewing the issues you reported.

Please avoid replying to your own topics, as this moves them to the bottom of the queue.

Best regards,
The 8Theme Team

#457205 Copied
Luca Rossi

Support staff

October 16, 2025 at 09:40
Hello @B2 Publicidad,

1. The product carousel is functioning correctly on our end. Please refer to the video below for confirmation: https://www.awesomescreenshot.com/video/45348392?key=ed58a3c7a6c92a81d19acfbbb8cb4155

2. Kindly locate and remove the following custom CSS code:

@media only screen and (max-width: 1320px) { .header-wrapper .header-main-menu>div>.menu>li:last-child { display: none; } }

3. We have updated the size of the product images as shown here: https://prnt.sc/LdlkaUwA7Eml.

Could you please review it again?

Best regards,
The 8Theme Team
#457285 Copied
B2 publicidad

Participant

October 17, 2025 at 11:42

1. The carousel movement works, that was not the problem, the problem is the link on the products. I cant link in a propperly way. I need to do like 3 or 4 clicks to finally make the click right in the product. theres a video:

https://streamable.com/9yy5rn

2. I cant find the archive where that css is located. Please find and erase by yourself

3. Okey

#457390 Copied

Luca Rossi

Support staff

October 17, 2025 at 13:58

Hello @B2 Publicidad,

1. The product title may be too short. Please hover over the product title directly. You can click on the product title once to access the product link: https://www.awesomescreenshot.com/video/45401855?key=cec3c887289c9e65f489865246eb4c0e. Could you please try increasing the length of the product title?

2. We have removed the custom CSS code for you. Please remember the changes made for future reference.

Best regards,
8Theme Team

#457398 Copied

B2 publicidad

Participant

October 20, 2025 at 10:19

1. We will going to change all the titles to make them larger.

2. Okey thats perfect

3. We still having the issue on the editor page. Element cant be edited because they are all loading..

Files is visible for topic creator and
support staff only.

#457494 Copied

Luca Rossi

Support staff

October 20, 2025 at 10:39

Dear @B2 Publicidad,

Could you please let us know which pages are experiencing loading issues?

We have checked your homepage, and it appears to be working properly.

We also recommend switching your website to HTTPS, as loading over HTTP can sometimes cause issues with Elementor.

Best regards,
The 8Theme Team

#457497 Copied

B2 publicidad

Participant

October 20, 2025 at 11:08

You can see on the image it is on the homepage. All pages that i try to edit i cant do it because everything appears On loading.

Edit: also we have installed and activated the SSL certificate so all site is on https..

Files is visible for topic creator and
support staff only.

#457502 Copied

Luca Rossi

Support staff

October 21, 2025 at 08:32

Hello @B2 Publicidad,

We have noticed that the SSL certificate on your website is not loading properly.
Please review the link we provided in the private content area.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#457559 Copied

B2 publicidad

Participant

October 21, 2025 at 08:38

https://pashminarepublic.com/

Thats the site, the credentials for you are the same

There are the production version and i got the same issue

#457560 Copied

Luca Rossi

Support staff

October 22, 2025 at 08:24

Dear @B2 Publicidad,

We have reviewed the error logs and identified several memory limit errors: https://prnt.sc/OMJRfFEPlWaS.

Could you please increase the WordPress Memory Limit to 512MB?

For your reference, here is a guide on how to do this: https://elementor.com/blog/how-to-increase-wordpress-memory-limit/

Best regards,
The 8Theme Team

#457662 Copied

B2 publicidad

Participant

October 22, 2025 at 08:26

Good morning, im going to contact to the hosting provider to do this. Thanks you. Once i got a confirmation i come here to notify you

EDITED: Its done, the Memory limit is up to 512 MB. Please re-check

#457664 Copied

Luca Rossi

Support staff

October 22, 2025 at 13:41

Hello @B2 Publicidad,

We would like to inform you that we are able to edit your pages using Elementor.

Could you please verify this on your end?

Best regards,
The 8Theme Team

#457707 Copied

B2 publicidad

Participant

October 23, 2025 at 08:48

Hello, thanks you so much, i checked and its working, can please tell me what i should avoid to prevent the bad working of elementor in the future¿ what was wrong on that?

Thanks you so much for your attentive support.

#457757 Copied

Luca Rossi

Support staff

October 23, 2025 at 09:58

Dear @B2 Publicidad,

Using multiple third-party plugins requires a higher WordPress memory limit than usual.

A limit of 256MB to 512MB should be sufficient.

For more information, please visit: https://elementor.com/help/requirements/

Best regards,
The 8Theme Team

#457770 Copied
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