• 

  Paul

  Participant

  January 14, 2015 at 18:07

  I am having the following issues

  1. Google chrome is not displaying the menu on homepage randomly and showing blank white space.
  2. row/hide function is not working when activated on mobile devices vs desktops etc
  3. unable to specify logo for Portfolio/projects
  4. icons in footer work in firefox but not chrome

  e.g of where mobile row functions not working http://new.thebrand.institute/portfolio/commercial-photographer/

  Please, contact administrator
  for this information.

  #33489 Copied
  7 Answers
  

  Robert Hall

  Participant

  January 14, 2015 at 18:16

  Hello,

  Try to disable third-party plugins, very likely one of them caused issues.
  If that not help contact us again.

  Regards,
  Robert Hall.

  #33493 Copied
  

  Paul

  Participant

  January 14, 2015 at 18:41

  I have deactivated all non standard plugins and all issues still occur

  #33499 Copied
  

  Eva Kemp

  Participant

  January 14, 2015 at 20:35

  Hello,

  1. I’ve updated the Home page and the menu is showing fine now.
  2. Please specify what rows should be hidden.
  3. To add logo for Portfolio projects you need add it in Pages > Portfolio page.
  4. Could you please show a screenshot of the icons you’re talking about?

  Thank you.
  Regards,
  Eva Kemp.

  #33506 Copied
  

  Paul

  Participant

  January 15, 2015 at 07:07

  hi there issue is still occuring..

  as for hidden rows, please look at http://new.thebrand.institute/portfolio/commercial-photographer/
  the first row for example should only be viewable on desktops and wide screen.
  the second row is for tablet portrait and mobile devices only. however both show on both devices

  I have set logo for portfolio page which works fine, but logo still not visible when viewing projects within portfolio

  Thank you for your assistance

  #33537 Copied
  

  Paul

  Participant

  January 15, 2015 at 08:54

  I have also noted the google map is not displaying on front page, checking Javascript console on chrome there are a few exceptions around google could this be related?

  #33547 Copied
  

  Paul

  Participant

  January 16, 2015 at 07:26

  please could you help us get to the bottom of this we need to get this site finished

  #33813 Copied
  

  Eva Kemp

  Participant

  January 22, 2015 at 09:55

  Hello,

  Please try to update Visual Composer plugin to the latest version 4.4.1.
  You can download plugins at the link https://www.8theme.com/download-plugins/ , enter purchase code of the theme to get the plugin.

  Thank you.
  Regards,
  Eva Kemp.

  #36460 Copied
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