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Multiple issue in this theme specially X store builder and Elementore builder combination

This topic has 9 replies, 2 voices, and was last updated 1 weeks, 3 days ago ago by Alex Carter

Sabar Farms

Participant

May 24, 2025 at 12:02

when ever i try Elementore builder for product archived and launch the page after 1 day its show my all website error of 500. when ever i in active xstore core plug in resolve this error. its really frustrated theme.

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8 Answers

Alex Carter

Support staff

May 24, 2025 at 12:38

Hello,

Thank you for reaching out to us.

If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

Do you see a memory error in Woocommerce > Status > Logs > fatal error file? If so, please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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Sabar Farms

Participant

May 24, 2025 at 12:42

connect now

Content is visible for topic creator and
support staff only.

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Alex Carter

Support staff

May 24, 2025 at 12:46

Hello,

We appreciate your prompt response.

We kindly request temporary access to the admin panel in order to check the WooCommerce error logs, as mentioned in our previous response. This will help us investigate the issue thoroughly and provide you with an effective solution.

Please note that we are able to handle all support-related matters here via the forum, and not over the phone. We kindly ask you to respond to us here so that we can continue assisting you.

If this approach does not work for you, you are welcome to request a refund, and we will process it accordingly.

We are truly sorry to hear that you are dissatisfied, and we are disappointed by the low rating you have given our theme. We would greatly appreciate the opportunity to resolve the issue and improve your experience.

Please get back to us at your earliest convenience.

Warm Regards,
The 8Theme Team

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Sabar Farms

Participant

May 24, 2025 at 12:50

hera it is

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support staff only.

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Alex Carter

Support staff

May 24, 2025 at 12:55

Hello,

We would like to inform you that our initial assumption has been confirmed. Upon reviewing the logs via WooCommerce > Status > Logs > fatal error file, it appears that the issue is related to insufficient memory on your server. Please refer to the following screenshot for more details: https://prnt.sc/qQZ6twLxwSFB

To resolve this issue, we recommend contacting your hosting provider for assistance. Alternatively, you may follow the step-by-step instructions provided in the article below to increase the PHP memory limit:
https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Should you require any further assistance, please do not hesitate to reach out.

Warm Regards,
The 8Theme Team

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Sabar Farms

Participant

May 24, 2025 at 13:01

help in it

Content is visible for topic creator and
support staff only.

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Alex Carter

Support staff

May 24, 2025 at 13:16

Hello,

We strongly recommend that you contact your hosting provider, as the issue on your website is not caused by our theme.

In order to assist you, we have disabled some third-party plugins. However, this did not resolve the issue immediately. Typically, the amount of memory currently available on your server should be sufficient for the website to function properly, but unfortunately, this is not the case in your situation.

Therefore, we kindly advise you to reach out to your hosting provider’s support team to resolve the matter.

If increasing the memory limit does not resolve the issue, we kindly ask you to either provide us with FTP access or enable the debug mode yourself https://www.wpbeginner.com/wp-tutorials/how-to-easily-enable-wordpress-debug-mode-to-fix-site-errors/ so that we can investigate the problem more thoroughly

Thank you for your cooperation.

Best Regards,
8Theme’s Team

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Alex Carter

Support staff

May 26, 2025 at 07:23

Dear Customer,

We kindly ask you to consider updating the rating you have given to our theme: http://themeforest.net/ratings/3647663. Your feedback is very important to us and helps us improve our products and services.

If you have any questions or need further assistance, please do not hesitate to contact our support team. We are always here to help you.

Best regards,
The 8Theme Team

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