• 

  Marta Iraola

  Participant

  November 18, 2019 at 12:09

  Hello,

  I am trying to create a new header through the Multiple Headers option but when I put the name of the new header and click “Create”, it just keeps loading nothing and it doesn’t create it.

  I have the theme and Xstore Core updated to the latest version.

  Could you check why this is happening?

  Thank you!

  Please, contact administrator
  for this information.

  #225202 Copied Theme version: 6.2.1
  7 Answers
  

  Olga Barlow

  Participant

  November 18, 2019 at 18:13

  Hello,

  Thank you for the access. We have passed your issue to our developers. I’ll inform you once they fix the issue.

  Regards

  #225222 Copied
  

  Marta Iraola

  Participant

  November 18, 2019 at 18:35

  Olga,

  Thank you for your help!

  Looking forward to your reply.

  Kind regards,
  Marta

  #225223 Copied
  

  Olga Barlow

  Participant

  November 19, 2019 at 15:18

  Hello,

  Could you, please, contact your hosting provider and ask them to increase limits according to theme requirements http://prntscr.com/pz3ny1
  Let me know once they finish.

  Regards

  #225274 Copied
  

  Marta Iraola

  Participant

  November 19, 2019 at 16:20

  Hello Olga,

  It has been changed.

  Kind regards,

  Marta

  #225279 Copied
  

  Olga Barlow

  Participant

  November 19, 2019 at 16:28

  Hello,

  Once you changed limits creation of the additional header works ok. Check by yourself.

  Regards

  #225281 Copied
  

  Marta Iraola

  Participant

  November 19, 2019 at 16:57

  Olga,

  You are right.

  Thank you for your help.

  Kind regards,

  Marta

  #225283 Copied
  

  Olga Barlow

  Participant

  November 19, 2019 at 17:03

  You are welcome.

  Regards

  #225285 Copied
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