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Multiple Cart, Shop and Checkout Pages Are Generated Automatically

This topic has 15 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Andrew Mitchell

  • Avatar: Muhamed
    Muhamed
    Participant
    December 16, 2023 at 18:53

    Dear Support,

    I hope this message finds you well .. I have noticed on my store that additional copies of the Cart, Shop and Checkout pages are being generated automatically .. This in turn is changing the design of the cart and checkout pages and I cannot revert to my old customization settings .. Can you help me customized the checkout page form?
    and can you please advise on how to stop this from happening again and offer an explanation as to why it happened in the first place?

    #376900 Copied Theme version: 9.2.5 WooCommerce version: 8.4.0
    14 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 17, 2023 at 16:00

    Dear Muhamed,

    We appreciate you reaching out to us and for choosing XStore for your needs.

    To assist you further, could you kindly provide us with the URL of your website along with temporary wp-admin access credentials? This will enable us to investigate the issue you are experiencing.

    Additionally, we would be grateful if you could elaborate on the specific problem you are encountering. Providing us with detailed steps on how to replicate the issue on your site would be immensely helpful.

    Thank you for your cooperation. We look forward to resolving your concerns promptly.

    Kind Regards,
    8theme team

    #376926 Copied
    Avatar: Muhamed
    Muhamed
    Participant
    December 18, 2023 at 04:50

    Hi Rose,

    Thank you for your reply .. I have provided the login credentials in the private content area ..
    The first issues I am experiencing are as follows:
    1. I have modified the checkout form using the (Checkout Field Editor for WooCommerce) plugin and it’s been working fine for the last month .. Suddenly, the checkout page now reverted to the default checkout form and I’m not sure why .. I would like to ensure this never happens as I’ll lose business
    2. I have modified the design of the Cart page to my liking but for some reason it also reverted to the default design without me or any of my staff changing it .. Additionally, the cart side bar used to appear when adding products to the cart (AJAX add to Cart option) but it’s not working now
    3. Multiple cart, account and shop pages are being generated automatically and I have no idea why and how
    4. After every update of the theme, the color of the add to cart button on the product page changes to black even though I set it to match the color of my logo .. This happens despite me using the child theme and not the parent theme
    5. This is perhaps the most important issue, can you please help me modify the checkout form by only using the following fields:
    Coupon, Full name (required), Instagram username (required), phone number (required), email address (optional), full address (required), state/county (required) ..
    Using the (Checkout Field Editor for WooCommerce) plugin is no longer working ..

    Please contact administrator
    for this information.
    #376943 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2023 at 11:29

    Dear Muhamed,

    We appreciate your prompt response.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #377000 Copied
    Avatar: Muhamed
    Muhamed
    Participant
    December 21, 2023 at 04:00

    Hi Rose,

    Any update on this ticket?

    #377297 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2023 at 09:23

    Hello, Muhamed,

    We would like to inform you that we have provided a response to your inquiry on December 18. Kindly review the Private Content section of our previous reply for the details.

    Kind Regards,
    8theme team

    #377324 Copied
    Avatar: Muhamed
    Muhamed
    Participant
    December 22, 2023 at 07:46

    Dear Support,

    I replied on the private content area

    Please contact administrator
    for this information.
    #377427 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2023 at 08:44

    Hello, Muhamed,

    We appreciate your prompt response.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #377432 Copied
    Avatar: Muhamed
    Muhamed
    Participant
    December 22, 2023 at 16:18

    Dear support,

    Thank you very much for bringing that to my attention .. I was able to clean the extra code from the checkout page and it looks as desired now .. My question is; what would be the best way to edit the checkout form fields (i.e. remove some of the current fields and add others), and is that something you can help me with?

    On a different but related note, the AJAX add to cart feature is working but I do not see the cart side bar appearing when a product is added to cart .. I modified the (Product Added Notification) feature and selected the popup option and it does work, so I’m not sure why the side bar functionality is not working ..

    #377477 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2023 at 17:37

    Hello, Muhamed,

    We appreciate your prompt response.

    1/ Please be informed that certain configurations can be located within the Theme Options, under the WooCommerce section, and then by selecting Checkout. Additionally, we suggest exploring the WooCommerce Checkout Manager plugin, which offers further customization options for checkout fields.

    If you wish a developers team can personally assist you via customization service.
    To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
    Customize your website to suit your needs and make it stand out with expert dev team.

    Thank you for your cooperation and understanding.

    2/ Kindly proceed to verify the functionality of the ‘Add to Cart’ feature at your earliest convenience.

    Kind Regards,
    8theme team

    #377485 Copied
    Avatar: Muhamed
    Muhamed
    Participant
    December 23, 2023 at 04:07

    Hi Rose,

    Thank you for your reply ..
    I have tested the add to cart feature and it only works on my computer screen .. For some reason it’s not working on my phone .. Can you please look into that?

    #377496 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2023 at 08:38

    Dear Muhamed,

    We would like to inform you that the issue you encountered was due to the absence of the Cart element in the mobile header content, which should have been included via the Header Builder. We have addressed this oversight https://prnt.sc/pOPsIFYi0hCs and kindly request that you review the changes at your earliest convenience.

    Thank you for your attention to this matter.

    Kind Regards,
    8theme team

    #377569 Copied
    Avatar: Muhamed
    Muhamed
    Participant
    December 26, 2023 at 02:33

    Hi Rose,

    Thank you for your reply .. I was able to test the functionality on my phone and I can confirm that it works, thank you for your continued support ..

    On a different but related note, I noticed that the mobile panel menu is always being displayed in Arabic, despite trying to change the language to English .. This happened after I deactivated all plugins that do not come bundled with the Xstore theme .. Can you please look into this?
    I remember I had to ask for your help to translate the menu items on the mobile panel menu, so I was hoping you could resolve this issue …

    Thanks,
    Muhamed

    #377665 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2023 at 08:02

    Dear Muhamed,

    We hope this message finds you well.

    We kindly ask that you clear your mobile browser’s cache and then proceed to check the functionality once again.

    Should you require any further assistance, please do not hesitate to reach out to us.

    Kind Regards,
    8theme team

    #377675 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 26, 2023 at 19:40

    Dear Muhamed,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #377752 Copied

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