Multi Step checkout stopped working, please check

This topic has 4 replies, 3 voices, and was last updated 1 weeks, 1 days ago ago by Jack Richardson

  • Avatar: Matiasvf
    Matiasvf
    Participant
    June 30, 2025 at 01:58

    Im here to inform you that after the latest update the multistep checkout stopped working. On the checkout page when you click on go to shipping button nothing happens, impossible to open shipping tab. I already tested deactivating all other plugins, and when rolling back to previous version of Xstore it works again. Had to leave it at classic checkout for the moment. I saw other support tickets for same problem, I hope you can patch it quickly.

    3 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 30, 2025 at 07:03

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Matiasvf
    Matiasvf
    Participant
    June 30, 2025 at 12:32

    Unfortunately I cannot, I cant share access to the site and also, I already rolled back because I cant be having issues on the site.

    I suggest you do some testing of your own.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2025 at 14:20

    Hello @Matiasvf
    The fix will be included in next update.
    Kind regards, Jack Richardson
    The 8theme’s team

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