• 

  caribou

  Participant

  June 18, 2024 at 16:08

  Hello the Support Team,

  I noticed that more than 5000 client accounts were created on my website with fake emails.
  There must be something wrong somewhere.

  Can you please help me? I tried to erase the counts but there are so many it takes ages… and that does not fix the original problem.

  Many thanks,
  Carine

  Please, contact administrator
  for this information.

  #400336 Copied Theme version: 9.3.12
  4 Answers
  

  Andrew Mitchell

  Support staff

  June 19, 2024 at 09:50

  Hello, caribou,

  Thank you for reaching out to us. It seems like you might be experiencing a bot attack. We recommend implementing Google reCAPTCHA to help protect your site. You can find more information and set it up by visiting this link: https://developers.google.com/recaptcha/docs/v3

  Additionally, installing the Wordfence Security plugin can further enhance your website’s security. You can download and install it from here: https://wordpress.org/plugins/wordfence/

  If you need any more help or have any other questions, please feel free to contact us.

  Best Regards,
  8Theme’s Team

  #400434 Copied
  

  caribou

  Participant

  June 19, 2024 at 15:42

  Hello @Andrew Mitchell

  Thank you for your expertise. reCAPTCHA v3 was already set on my website.

  I activated the Wordfence Security plugin.

  I also deleted the 5000 fake accounts!

  I’ll let you know if I experience a new bot attack.

  Best regards,
  Carine

  #400519 Copied
  

  Rose Tyler

  Support staff

  June 22, 2024 at 13:25

  Hello Caribou,

  Thank you for your understanding.

  Best Regards,
  8Theme’s Team

  #400992 Copied
  

  Andrew Mitchell

  Support staff

  July 8, 2024 at 15:01

  Dear caribou,

  We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

  Click here to rate now: https://themeforest.net/downloads

  Thank you sincerely for your ongoing support!

  Best Regards,
  The 8Theme Team

  #403639 Copied

• Tagged: 5000 client accounts breached, fake email accounts, fake email in woocommerce, woocommerce account security, woocommerce security failure, wordpress security issues, wordpress templates vulnerability
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