Mobile widget ajax error display – Not loading

This topic has 2 replies, 2 voices, and was last updated 5 days, 4 hours ago ago by Alex Carter

  • Avatar: krit1kl
    krit1kl
    Participant
    June 27, 2025 at 16:01

    Hello. I’m having a problem with the category filter widget on mobile.

    It turns out it’s not displaying correctly and the loading icon appears.

    Please I need your help.

    Thanks in advance.

    * I sent the credentials. This is a stagging site.

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    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 28, 2025 at 07:58

    Hello,

    Thank you for reaching out to us.

    We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.

    Let us know the results.

    Warm Regards,
    The 8Theme Team

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