Mobile view PDF invoice not responsive with xstore E-mail Builder

This topic has 7 replies, 2 voices, and was last updated 1 year, 4 months ago ago by Rose Tyler

  • Avatar: Farcela
    Farcela
    Participant
    September 28, 2022 at 19:02

    Hi,

    I have the following plugin installed for the invoice: “WooCommerce PDF Invoices & Packing Slips” and I’m using the xstore E-mail builder.

    The problem is that on mobile view the PDF invoice that is attached to the customers email (Pending order email), is not responsive. See: https://prnt.sc/sYGcIzCA3VZj (The top part of the invoice is behind the email layout)

    With standard WooCommerce emails i don’t have this issue. Could you please fix this problem?

    Thanks in advance.

    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2022 at 07:55

    Hello @Farcela,

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Provide temporary wp-admin and FTP access, so we can take a closer look at the situation.
    Describe in detail what actions should we do to be able to see this – https://prnt.sc/sYGcIzCA3VZj

    Regards

    Avatar: Farcela
    Farcela
    Participant
    September 29, 2022 at 09:35

    Hello Rose,

    Actions in detail to see the problem:

    1) After log-in go to WooCommerce –> Bestellingen(orders) and click on the first order #2233 : https://prnt.sc/E-0VvikbQNLf

    2) Change the email address to address that you want receive the email: (Step 1) and choose “Bestelling in behandeling”(processing e-mail) (step 2) https://prnt.sc/1PW7-LwRcSFG.

    Then click on the button “Sla bestelling op & verzend e-mail” for sending the email.

    This problem occurs with all Order Status emails and not just processing.

    Thanks for your help!

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2022 at 12:19

    Hello @Farcela,

    I’ve passed this topic to one of our developers, and I will let you know once get an answer. Please be patient and do not change access.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 29, 2022 at 14:03

    Hello @Farcela,

    Unfortunately, compatibility with this plugin wouldn’t be added.
    We would recommend disabling our Elemail Builder in your case.

    Regards

    Avatar: Farcela
    Farcela
    Participant
    October 2, 2022 at 11:22

    Ok..thanks for looking it up.

    An addiotional question about Email – builder variables and merge tags. I’m trying to output the date and time of the order {order_datetime}, but it doesn’t work. See: https://prnt.sc/ksirZblL9WzH

    How can I fix this?

    {order_date} is working just fine

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 3, 2022 at 14:16

    Hello,

    There is no such shortcode https://gyazo.com/04bcf77af14eb688c6b6d7bb5fc91d6b , you can submit a feature request here – https://www.8theme.com/taskboard/

    Regards

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