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Mobile view not working properly - by ElitaSharpe

This topic has 8 replies, 4 voices, and was last updated 7 years, 11 months ago ago by Robert Hall

ElitaSharpe

Participant

June 20, 2016 at 11:10

Hi. The mobile view on my site isn’t working properly. Specifically, it seems that the VC elements are having issues with mobiles. Display is fine on tablets. Not sure what’s going on. Please investigate. Login details in Private Content.

Please, contact administrator
for this information.

#130260 Copied Theme version: 3.0.1 WooCommerce version: 4.5.2

7 Answers

Robert Hall

Support staff

June 20, 2016 at 14:26

Hello,

Please provide screenshot for our better understanding what exactly issue you have.

Regards,
Robert Hall

#130279 Copied

ElitaSharpe

Participant

June 20, 2016 at 16:03

Here is the homepage:

http://www.awesomescreenshot.com/image/1340181/9435a43d7ce25e0db26315899632d96b

This is lower on the homepage:
http://www.awesomescreenshot.com/image/1340184/1e71b79b3e91990624c0d668c8908c8b

Here is one of the other pages where the header is not right:
http://www.awesomescreenshot.com/image/1340188/a42eae1a29db552dfc0d14d7263b9d37

Cheers,

Elita

#130298 Copied

Eva Kemp

Support staff

June 21, 2016 at 09:53

Hello,

As I see home page is working fine on mobile:
http://storage6.static.itmages.com/i/16/0621/h_1466499206_3640357_bb6d1fd466.jpeg

What device are you checking in?

Regards,
Eva Kemp.

#130379 Copied

ElitaSharpe

Participant

June 21, 2016 at 10:35

I have tried it on two Samsung phones (5S & 5S mini) and an iPhone 5C. It shows the same as I sent you each time.

#130393 Copied

Jack Richardson

Support staff

June 21, 2016 at 10:49

Hello,

The problem is caused by “Jetpack by WordPress.com” plugin. Disable it and check the site then.

Best regards,
Jack Richardson.

#130397 Copied

ElitaSharpe

Participant

June 23, 2016 at 12:21

That fixed the problem. Thanks.

#130833 Copied

Robert Hall

Support staff

June 23, 2016 at 12:26

Hello,

You’re welcome!

Regards,
Robert Hall

#130837 Copied
Tagged: best selling, mobile, properly, themes, view, woocommerce, working
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