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Mobile view not shows current home page and main menu not work in shop page

This topic has 10 replies, 4 voices, and was last updated 1 days, 2 hours ago ago by Jack Richardson

Deira Youth Trading

Participant

November 27, 2025 at 09:22

My home page is works fine in desktop mode, but when i open my website in any mobile it’s shows differently i share a screen shot. also website are getting slow. one more thing is the manu section is stuck in shop & single product page. i just finish my re-design of my website. kindly guide me. thank you

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9 Answers

Ayan Rahman

Support staff

November 27, 2025 at 10:27

Hello,

Thank you for reaching out to us. We appreciate you sharing the details of the issues you are experiencing.

Please note that the display differences between desktop and mobile devices may be related to responsive settings or customizations made during the redesign.

Regarding the slow performance, we recommend checking your image sizes, caching settings, and any third-party plugins that may affect loading speed.

Read more – https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

For the menu issue on the Shop and Single Product pages, please check the private content area.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

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Deira Youth Trading

Participant

November 27, 2025 at 14:06

Okay, i’ll try and let you know

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Rose Tyler

Support staff

November 27, 2025 at 16:05

Hello,

Please take your time.
Thank you for your cooperation.

Best regards,
8Theme’s Team

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Deira Youth Trading

Participant

November 28, 2025 at 14:30

I check everything, but still i’m stuck at this, kindly solve it for me. i can’t find where the problem is in the theme. Mobile view same as before. also talk to the hosting team, they told me it’s a theme issue. we can’t help you on that. kindly help me, thank you

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Ayan Rahman

Support staff

November 28, 2025 at 15:27

Hello,

Let us review your requests one by one:

1. Please provide examples of what exactly you would like to change in the mobile version of the page.

2. To assist you more effectively, we kindly ask you to record a video demonstrating the issue with the menu that gets stuck, as well as the steps leading to it. This will help us better understand and reproduce the problem on our side.
Please upload the video to a file-sharing service, for example, https://fex.net/, and share the link with us.

Warm Regards,
The 8Theme Team

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Deira Youth Trading

Participant

November 29, 2025 at 07:46

Hello
hope you’re doing well today. Sure, i just share you a video and explained it in the video. have a look and please help me on that issue. Thank you.

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Ayan Rahman

Support staff

November 29, 2025 at 19:01

Hello,

Thank you for the video.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Do the same test for the default WooCommerce theme – Storefront.

Let us know the results.

Do you use CDN or server cache? You may need to clear cache to be able to see changes.

Warm Regards,
The 8Theme Team

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Deira Youth Trading

Participant

December 1, 2025 at 16:36

Okay, i’ll check those option and let you know

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Jack Richardson

Support staff

December 1, 2025 at 18:02

Hello @Deira Youth Trading,

Thank you for your message. Waiting for your response.

Best Regards,
8Theme’s Team

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