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Mobile version displays wrong page / Desktop version works fine

This topic has 4 replies, 2 voices, and was last updated 1 weeks, 4 days ago ago by Jack Richardson

CS

Participant

November 22, 2025 at 16:46

I am currently using the XStore theme (version 9.6.1) on my WordPress site: [https://fancydropper.com/].

I have encountered a problem:

– When accessing the site on a desktop browser, everything displays correctly.
– When accessing the site on a mobile device, the site shows a completely different page, which looks like a default e-commerce layout rather than my customized content.

I have checked the following already:
– The theme is responsive and mobile optimization is enabled.
– Mobile header starting point is set correctly.
– I have cleared all caches (XStore cache, WordPress cache, CDN cache).
– I have tested on multiple devices and browsers; the issue persists.

Could you please help me understand why the mobile version of my site is showing a different page, and what I need to do to fix it?

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3 Answers

Jack Richardson

Support staff

November 22, 2025 at 17:03

Hello @CS,

Based on your description, it appears that the XStore AMP plugin may be active, which modifies the content on mobile devices in accordance with AMP design and requirements (https://www.8theme.com/documentation/xstore/amp-plugin/). Please deactivate the plugin and check the result. If you need any further assistance, please feel free to submit a new topic.

Best regards,
Jack Richardson
The 8Theme Team

#460527 Copied

CS

Participant

November 22, 2025 at 17:31

Hi XStore Support Team,

Thank you for your help earlier. The issue with the mobile version displaying the default e-commerce page has been resolved after deactivating the XStore AMP plugin and clearing all caches. I really appreciate your support.

I have one additional question:
On the mobile view of my site, the search bar and categories are still displayed at the top. Is there a way to remove or hide these elements specifically for mobile devices, while keeping the desktop version intact?

Thank you in advance for your guidance.

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Jack Richardson

Support staff

November 22, 2025 at 17:39

Hello @CS,

Please open Dashboard → XStore Builders → Header → Go to Builder → Elementor. Locate the mobile menu widget in your header content, remove any unnecessary items, and configure the WP Menu item settings as shown here: https://prnt.sc/4LzjY6CU5qfj.

If you require our assistance, please provide temporary wp-admin access in the private content area.

For more information about the header builder, please visit: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best regards,
Jack Richardson
The 8Theme Team

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