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  alexlim

  Participant

  February 26, 2021 at 03:34

  Hi,
  May i know why after i set the mobile shop filter setting to “off canvas” and hide the sidebar at mobile turn to “off”, in my front end it still not showing out?
  https://i.imgur.com/AgtVs3k.png

  Thank You

  #276638 Copied Theme version: 7.2

  5 Answers

  

  Robert Hall

  Participant

  February 26, 2021 at 07:19

  Hi

  We have test your website URL on our testing environment and it is working fine sidebar is not showing on mobile. Will you please check your website on actual device. If you still facing any issue let us know in more details.

  #276651 Copied
  

  alexlim

  Participant

  February 26, 2021 at 07:56

  Hi,

  I want it look like this
  https://i.imgur.com/ok0J9To.png

  #276653 Copied
  

  Rose Tyler

  Support staff

  February 26, 2021 at 08:15

  Hello,

  “Hide sidebar on Mobile” should be Off.

  Regards

  #276657 Copied
  

  alexlim

  Participant

  February 27, 2021 at 02:49

  Hi,

  Ok now can working already. By the way i facing another problem with the Xstore element “Ajax Porduct Tab” element.
  https://i.imgur.com/KKiqYxl.png

  After i insert this element to my website it show server error problem then my layout will suddenly change to other layout.
  https://i.imgur.com/GhG3cxr.png

  The layout become like this:
  https://i.imgur.com/BmrrzTc.png

  When i remove it then click save it can save and the layout resume beack.

  Thank You

  #276788 Copied
  

  Rose Tyler

  Support staff

  February 27, 2021 at 09:02

  Hello,

  Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
  Provide temporary wp-admin and FTP access.

  Regards

  #276812 Copied