MOBILE PANEL FOOTER NOT SHOWING LOGIN TO VIEW PRICE ON SINGLE PRODUCT

This topic has 9 replies, 2 voices, and was last updated 7 months, 2 weeks ago ago by Tony Rodriguez

  • Avatar: khurram virk
    khurram virk
    Participant
    November 20, 2024 at 11:01

    Dear Sir

    good day to you!

    hope you will be fine, pleae guide for the following

    MOBILE PANEL FOOTER NOT SHOWING “LOGIN TO VIEW PRICE” ON SINGLE PRODUCT —WHEN SCROLL BELOW SWATCHES IN MOBILE VIEW, IT START APPEARING BLANK.
    HERE IS THE SCREEN SHOT
    https://snipboard.io/LXEt89.jpg

    HERE IS THE LINK TO CHECK
    https://safeandsecureksa.com/product/anchor-bow-omega-shaped-forged-shackle-with-bolt-pin/

    8 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 20, 2024 at 12:31

    Hello, @khurram virk,

    Thank you for contacting us and for using XStore.

    1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

    2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: khurram virk
    khurram virk
    Participant
    November 20, 2024 at 13:08

    dear sir

    good day to you!

    1. we dont have child theme.
    2. firewall is disabled and backup is taken.
    3. we created new staging link—credential in PC.

    thank you

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 20, 2024 at 13:59

    Hello, @khurram virk,

    We are currently unable to access the backend of your website. Kindly provide valid wp-admin access in the private content area so that we can review the issue and assist you accordingly.

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: khurram virk
    khurram virk
    Participant
    November 20, 2024 at 17:48

    dear sir

    good day to you!

    PC

    thank you

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 21, 2024 at 05:29

    Hello, @khurram virk,

    Thank you for providing the wp-admin access.

    We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure the changes take effect.

    To address the matter, we have disabled the catalog mode in **XStore > Theme Options > WooCommerce > Shop**. For your reference, we have provided an image in the private content area.

    We hope this resolves your concern. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: khurram virk
    khurram virk
    Participant
    November 21, 2024 at 08:59

    dear sir

    good day to you!

    we need to enable catalog mode. screenshots can you send in snipboard?

    thank you

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 21, 2024 at 09:32

    Hello, @khurram virk,

    If you need to enable the catalog mode, please follow these steps:

    1. Navigate to **XStore > Theme Options > WooCommerce > Shop > Catalog Mode**.
    2. Toggle the option to “On” and publish the changes.

    Additionally, we have uploaded a screenshot for your reference. You can find it in the private content area via the provided Snipboard link.

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 6, 2025 at 14:51

    Dear khurram virk,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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The issue related to '‘MOBILE PANEL FOOTER NOT SHOWING LOGIN TO VIEW PRICE ON SINGLE PRODUCT’' has been successfully resolved, and the topic is now closed for further responses

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