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Mobile Menu working on Product Pages only?

This topic has 5 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Kyle

Kyle

Participant

September 23, 2025 at 19:31

My Mobile Menu appears for 1 sec then disappears on all the regular pages but it’s just fine on all the product pages?

It’s only happening on my actual phone. Elementor looks fine on the mobile design view and when I scale a browser on my desktop it shows up just fine too.

Please, contact administrator
for this information.

#455711 Copied

4 Answers

Alex Carter

Support staff

September 24, 2025 at 07:16

Hello,

Thank you for reaching out to us.

1. To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2. Could you please let us know which mobile browser and device you are using?
We would also appreciate it if you could test the issue in several different browsers.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

#455716 Copied

Kyle

Participant

September 24, 2025 at 12:06

Here is a video of what’s happening on Safari & Chrome on mobile devices. I’m using an iPhone 14 PRO/MAX. As you can see the mobile menu disappears on all standard pages (Homepage, About, Contact, Shop Page, etc.) but on the individual Woocommerce Product Pages the mobile menu stays fixed to the bottom of the page.

Files is visible for topic creator and
support staff only.

#455745 Copied
Jack Richardson

Support staff

September 24, 2025 at 13:17
Hello @Kyle,

We have reviewed the issue on your website and attempted to reproduce it on our local environment. However, we were unable to encounter the same problem.

As a possible solution, we recommend adding the following custom CSS snippet:

body .et-mobile-panel-wrapper.outside { transform: none; opacity: 1; visibility: visible; }

This adjustment will ensure that the mobile panel is displayed across all pages.

Best regards,
The 8Theme Team
#455762 Copied
Kyle

Participant

September 24, 2025 at 15:07

Thanks for the support! My topic “Mobile Menu working on Product Pages only?” has been successfully resolved.

#455785 Copied
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