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Mobile Menu not working in Chrome on iPhone after latest update

This topic has 11 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Laurent

  • Avatar: Laurent
    Laurent
    Participant
    November 19, 2020 at 17:36

    Mobile menu works in Safari but not in Chrome on iOS 14.0.1. Clicking the menu icon does nothing. I already cleared my browser cache and deactivated cache plugins. Menu Cache is turned off in theme options.

    Please, contact administrator
    for this information.
    #260400 Copied Theme version: 7.1.2 WooCommerce version: 4.7.0
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2020 at 10:43

    Hello,

    Clear cache of your mobile browser – https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DiOS&hl=en

    Regards

    #260493 Copied
    Avatar: Laurent
    Laurent
    Participant
    November 20, 2020 at 22:36

    I specifically wrote in my message that I already tried that. Plus it also doesn’t work in incognito mode.

    #260574 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 23, 2020 at 11:58

    Hello,

    1) We can’t log in to your Dashboard http://prntscr.com/vobx6s
    2) Provide us also with FTP access to upload the updated version of the theme that may fix the mentioned issue.
    3) Install the Cloudflare plugin and login to your account to allow us to clear the CDN cache after changes.

    Regards

    #260805 Copied
    Avatar: Laurent
    Laurent
    Participant
    November 23, 2020 at 19:44

    That’s strange, I was able to login. I generated a new password anyway.

    Cloudflare is managed directly from my host’s c-panel.

    Please contact administrator
    for this information.
    #260910 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2020 at 14:18

    Hello,

    Clear the CDN cache and try now.

    Regards

    #261001 Copied
    Avatar: Laurent
    Laurent
    Participant
    November 24, 2020 at 16:34

    Ok it’s working now. Thanks for your help. The css of the mobile menu has changed but that’s OK, I can update it.

    #261019 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2020 at 20:21

    Hello,

    You are welcome.

    Regards

    #261061 Copied
    Avatar: Laurent
    Laurent
    Participant
    November 24, 2020 at 21:17

    Sorry, there is still a problem. The background color and font colors are not changing for the mobile menu. If I choose the first off-canvas option, the background is always white. If I choose the 2nd off-canvas option, the background is always transparent.

    #261077 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 24, 2020 at 22:32

    Hello,

    I have checked your site and don’t see issue with the mobile menu color http://prntscr.com/vpemq5
    Don’t forget to clear plugin cache and CDN cache to apply changes. After 7.1.2 update all the styles from theme options are saved to file, so if the file is cached you won’t see your changes.

    Regards

    #261100 Copied
    Avatar: Laurent
    Laurent
    Participant
    November 25, 2020 at 03:11

    OK it’s working now. Thank you.

    #261130 Copied
  • Viewing 11 results - 1 through 11 (of 11 total)

The issue related to '‘Mobile Menu not working in Chrome on iPhone after latest update’' has been successfully resolved, and the topic is now closed for further responses

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