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Mobile menu not working - by mxfs - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 3 years, 12 months ago ago by mxfs

mxfs

Participant

May 22, 2021 at 14:33

Hello,

When i’ve updated my Xstore website, the mobile menu wouldn’t work anymore. Can you help me and tell me how to fix it? I have multiple Xstore websites running, and a few are having the same problem!

Thanks in advance.

#288607 Copied Theme version: 7.2.9

8 Answers

Rose Tyler

Support staff

May 22, 2021 at 14:50

Hello,

Thanks for using our theme.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.

Regards

#288610 Copied

mxfs

Participant

May 22, 2021 at 15:05

Hi Rose,

I’ve already did that serveral times, and even re-installed the whole template and WordPress. But unfortunately that didn’t help.

Please contact administrator
for this information.

#288615 Copied

Rose Tyler

Support staff

May 22, 2021 at 15:44

Hello,

As I can see, the Mobile Menu works fine for logged users – http://prntscr.com/139n7y6
Is there CDN or server cache? Try to clear them.

Regards

#288616 Copied

mxfs

Participant

May 26, 2021 at 12:24

Hi Rose,

Unfortunately that didn’t work either. We’ve tested all things we could possibly think of, but it seems the problem is only on mobile (non-logged users). Even on desktop in mobile-simulators everything works just fine.

Could you check again? Thanks

#288947 Copied

Olga Barlow

Participant

May 26, 2021 at 17:38

Hello,

I see js error in console https://prnt.sc/13g30t1
Do you have any kind of server cache or CDN that could change the order of the scripts(defer/async loading)?

Regards

#288982 Copied

mxfs

Participant

May 27, 2021 at 19:42

Hi Rose,

No we don’t have anything like that, or at our other Xstore websites.

In fact, this is an exact copy (Duplicate) of another Xstore website which does work. It just has a different licence code for the template and different text/pictures on the pages. Same plugins, same hostingserver.

I’ve just checked, and the xstore website which works, haven’t updated jet (the 7.2.9 version from May 12). That’s the only difference.

Today I’ve immediately updated this non-working website to the update (7.2.10 from today), but that didn’t work either.

#289135 Copied

Olga Barlow

Participant

May 28, 2021 at 14:10

Hello,

I have enabled Minification in the cache plugin settings and added /wp-includes/js/jquery/jquery.min.js to exclusions and the js error disappeared. Check the mobile menu now. Seems it was some kind of caching if exclusion helped.

Regards

#289211 Copied

mxfs

Participant

May 28, 2021 at 20:39

Hello Olga,

Thankyou so much!!

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