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Mobile menu not showing, please fix the issue as soon you can.

This topic has 11 replies, 3 voices, and was last updated 1 years ago ago by Andrew Mitchell

uttam pradhan

Participant

November 24, 2024 at 05:30

😔

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#424880 Copied Theme version: 9.4.5

10 Answers

Rose Tyler

Support staff

November 24, 2024 at 09:44

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#424908 Copied

uttam pradhan

Participant

November 24, 2024 at 11:01

OKay! Also, I recently created a template and set it as my homepage, but it’s not showing up on my homepage. Please check the issue, take access if needed, and resolve it.

Please contact administrator
for this information.

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support staff only.

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Rose Tyler

Support staff

November 24, 2024 at 15:48

Hello,

We’ve selected the menu via Header Builder with Elementor > edit template > Mobile menu element.
Please clear the cache and check the result.

Best Regards,
8Theme’s Team

#424960 Copied

uttam pradhan

Participant

November 25, 2024 at 07:06

i added more slides, but got the same issue!! plese check again

Please contact administrator
for this information.

#424997 Copied

Rose Tyler

Support staff

November 25, 2024 at 09:58

Hello,

Please do not activate this option – https://prnt.sc/hYEL156fZYvR

Best Regards,
8Theme’s Team

#425040 Copied

uttam pradhan

Participant

November 25, 2024 at 13:29

Okay! why this not visible?

Files is visible for topic creator and
support staff only.

#425114 Copied

Rose Tyler

Support staff

November 25, 2024 at 14:11

Hello,

The issue is occurring because the “Enable Mobile Panel” option https://prnt.sc/H1ZS1533rMt- is currently disabled. Kindly enable this option to resolve the matter.

Best Regards,
8Theme’s Team

#425128 Copied

uttam pradhan

Participant

November 25, 2024 at 16:18

Great! I’m currently facing an issue with the percentage graph on the banner. When I visit the page, it sometimes shows 1% in every graph, but after refreshing, it displays the correct percentage.

Files is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

November 25, 2024 at 16:36

Hello,

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team

#425171 Copied

Andrew Mitchell

Support staff

December 1, 2024 at 06:42

Dear uttam pradhan,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

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Mobile menu not showing, please fix the issue as soon you can.

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