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Mobile menu not loading when set from the left or right

This topic has 7 replies, 2 voices, and was last updated 4 years, 2 months ago ago by hdowthwaite

  • Avatar: hdowthwaite
    hdowthwaite
    Participant
    March 17, 2021 at 14:09

    Mobile menu is not loading when set from the left or right. It was fine until the latest updates. I can’t see any js errors. I have currently set it to full screen as this works. But the other options don’t.

    Please, contact administrator
    for this information.
    #279777 Copied Theme version: 7.2.6 WooCommerce version: latest
    6 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 17, 2021 at 14:31

    Hello,

    It could be related to changes you made in the child theme.
    1) Provide us with FTP access to your site
    2) Log in to your Cloudflare account https://prnt.sc/10o7pm8 to allow us to clear the CDN cache.

    Regards

    #279785 Copied
    Avatar: hdowthwaite
    hdowthwaite
    Participant
    March 17, 2021 at 15:10

    Log-Ins in private content, thanks

    Please contact administrator
    for this information.
    #279806 Copied
    Avatar: hdowthwaite
    hdowthwaite
    Participant
    March 17, 2021 at 19:32

    Forgot to say I have tried disabling all plugins and still no joy, I have also deleted styles from child theme and still no joy. I have re-instated them now.

    With the full-screen mobile menu, how do you disable the loading bit at the beginning?

    #279868 Copied
    Avatar: hdowthwaite
    hdowthwaite
    Participant
    March 18, 2021 at 11:10

    Please can I have a reply?

    #279958 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 18, 2021 at 14:47

    Hello,

    Take my apologies for the delay in answering.
    It looks that something was wrong with the HTML3 block of the mobile header (like an additional tag or something). I removed the code from that area and added it again and the mobile menu works fine. Clear CDN cache and check.

    Regards

    #279994 Copied
    Avatar: hdowthwaite
    hdowthwaite
    Participant
    March 18, 2021 at 16:51

    That’s brill thanks.

    #280016 Copied
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The issue related to '‘Mobile menu not loading when set from the left or right’' has been successfully resolved, and the topic is now closed for further responses

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