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  Eldred

  Participant

  December 20, 2025 at 11:11

  The mobile homepage menu of my website looses responsiveness unless I log on to theme options and click save. Meanwhile this only affects the home page at the moment as other pages in mobile view are responsive

  Please, contact administrator
  for this information.

  #462902 Copied
  3 Answers
  

  Samir Malik

  Support staff

  December 20, 2025 at 18:33

  Dear Eldred,

  We kindly recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser cache and check the issue again. It is possible that one of these additional plugins is causing the problem.

  Please let us know the results.

  Best regards,
  The 8Theme Team

  #462906 Copied
  

  Eldred

  Participant

  December 22, 2025 at 08:57

  After disabling all plugin the problem still persists but after updating all plugins the problem moved to the Contact Us page

  #462990 Copied
  

  Jack Richardson

  Support staff

  December 22, 2025 at 11:05

  Hello @Eldred,

  Could you please check it now? The issue was caused by the following option: https://prnt.sc/KXUruvlGuMdY.

  Best regards,
  Jack Richardson
  The 8Theme Team

  #463002 Copied
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