Mobile Menu Loads In - by VivaLaJam26 - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

  • Avatar: VivaLaJam26
    VivaLaJam26
    Participant
    August 25, 2015 at 14:12

    When the site loads up, the Mobile menu is briefly displayed in the left hand corner. Not sure why it’s kicking off like this when the site loads.

    Please, contact administrator
    for this information.
    12 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 25, 2015 at 14:33

    Hello,

    Please update the theme to the latest version.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: VivaLaJam26
    VivaLaJam26
    Participant
    August 25, 2015 at 14:48

    How can I download it though? I don’t have access to Evanto account I purchased it on (but you can see prove of purchase on my account)

    Avatar: Eva
    Eva Kemp
    Support staff
    August 26, 2015 at 08:42

    Hello,

    We’ve sent theme archive to your email address.
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: VivaLaJam26
    VivaLaJam26
    Participant
    August 26, 2015 at 12:18

    Thanks for that, that’s awesome!

    Although I updated and the tabs seem to have disappeared, any idea why?

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 26, 2015 at 13:10

    Hello,

    You didn’t update plugins. Please update them as well. You can download the latest versions at the link https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    Avatar: VivaLaJam26
    VivaLaJam26
    Participant
    August 26, 2015 at 14:27

    I’ve upgraded the plugins now, however the format for visual composer has messed up, and it’s not working at all :-/

    …Help?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 26, 2015 at 14:37

    Hello,

    Please provide us with FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: VivaLaJam26
    VivaLaJam26
    Participant
    August 26, 2015 at 14:46

    Here you go

    Please, contact administrator
    for this information.
    Avatar: VivaLaJam26
    VivaLaJam26
    Participant
    August 26, 2015 at 14:58

    The footer is now much taller and those lines are back!

    Avatar: VivaLaJam26
    VivaLaJam26
    Participant
    August 26, 2015 at 14:59

    And the Rev Slider has gone mad!

    Avatar: VivaLaJam26
    VivaLaJam26
    Participant
    August 26, 2015 at 15:21

    Keep on getting this error message as well.

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 27, 2015 at 08:48

    Hello,

    As I see you are still using old theme version (check the screenshot http://prntscr.com/89eaww ).
    You need update the theme to the latest version.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

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