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  jbuchheit

  Participant

  March 9, 2016 at 16:53

  Hello, our mobile menu is not working on both mobile devices and when we resize the window on a desktop. It displays the button to click to have the menu display on the side but nothing happens as it is not clickable.

  Please advise, thank you. (login credentials provided in private content)

  Please, contact administrator
  for this information.

  #116666 Copied Theme version: 4.4.2
  8 Answers
  

  Robert Hall

  Participant

  March 9, 2016 at 18:24

  Hello,

  You’re using old theme and plugins version. Please update to the latest and check issue.
  Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

  Don’t forget to make backup of the site before update.

  Here is video tutorial how to update theme.
  https://www.youtube.com/watch?v=KdWESIIPU1k
  (it’s for Legenda theme but the process is the same).

  Also you can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
  enter your purchase code of the theme to get the plugins.

  Regards,
  Robert Hall

  #116694 Copied
  

  jbuchheit

  Participant

  March 9, 2016 at 18:42

  I have updated to Royal theme version 2.6 but the issue is still present

  #116698 Copied
  

  Robert Hall

  Participant

  March 9, 2016 at 18:58

  As I see the mobile menu working perfect now. See screenshot: http://prntscr.com/ad5sj4

  Regards,
  Robert Hall

  #116702 Copied
  

  jbuchheit

  Participant

  March 9, 2016 at 19:12

  It appears that the only page it seems to not function on is the home page, just tested on desktop and cell phone

  #116704 Copied
  

  jbuchheit

  Participant

  March 9, 2016 at 19:15

  edit: it seems to only function on product pages

  when looking at category pages as well it doesnt function

  #116706 Copied
  

  Robert Hall

  Participant

  March 9, 2016 at 19:55

  It seems problem caused by Gravity Forms plugin. Please disable it and clear cache.

  Regards,
  Robert Hall

  #116712 Copied
  

  jbuchheit

  Participant

  March 9, 2016 at 19:58

  Everything is working now, thank you for your help!

  #116713 Copied
  

  Robert Hall

  Participant

  March 9, 2016 at 20:01

  You’re welcome!

  Regards,
  Robert Hall

  #116715 Copied
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