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Mobile Menu Dropdown Opens and Immediately closes

This topic has 10 replies, 4 voices, and was last updated 3 weeks, 1 days ago ago by Tony Rodriguez

Blokey

Participant

November 11, 2025 at 15:23

Hi,
I have the exact same issue as this Topic: https://www.8theme.com/topic/urgente-mobile-menu-not-working-correctly-on-xstore-v-9-6-1-and-core-v-5-6-1/

When you open the mobile menu, then select a dropdown option, the menu opens and then closes immediately. This issue only occurs when you use the menu from a WooCommerce category page and does not have an issue when using a normal page, blog post or category tag page.
As per the above topic, I have tried adding the CSS you mentioned, but this has made no difference.

I have tried several different browsers from mobile and all have the same issue.

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support staff only.

#459423 Copied

9 Answers
Andrew Mitchell

Support staff

November 11, 2025 at 15:52
Hello, Blokey,

Thank you for contacting us. Please add the following CSS code in the section Customizer → Theme Custom CSS → Mobile Landscape (481px – 767px):

div.mobile-menu-content .open-child ~ .open-child { display: none; }

Best regards,
8Theme Team
#459430 Copied
Blokey

Participant

November 11, 2025 at 16:06

I have this CSS already, see attached.
Seems to have no effect.

Files is visible for topic creator and
support staff only.

#459436 Copied

Andrew Mitchell

Support staff

November 11, 2025 at 16:13

In this case, we kindly ask you to provide us with access to the administrative panel and FTP of your website.

Best regards,
8Theme Team

#459439 Copied

Blokey

Participant

November 11, 2025 at 16:30

private message

Please contact administrator
for this information.

#459442 Copied

Andrew Mitchell

Support staff

November 11, 2025 at 16:52

Thank you for providing access. We have made the necessary changes to the footer.php file of your child theme. The issue should now be resolved. Please check and confirm, and don’t forget to clear your browser cache.

Best regards,
8Theme Team

#459445 Copied

Blokey

Participant

November 11, 2025 at 16:55

Seems ok now thanks

#459447 Copied

Jack Richardson

Support staff

November 11, 2025 at 17:08

Hello @Blokey,

If the main request of this topic has been resolved, please mark this topic as closed.

Best regards,
Jack Richardson
The 8Theme Team

#459449 Copied

Blokey

Participant

November 11, 2025 at 17:10

Thanks for the support! My topic “Mobile Menu Dropdown Opens and Immediately closes” has been successfully resolved.

#459450 Copied

Tony Rodriguez

Support staff

November 11, 2025 at 17:10

Dear Blokey,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

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The issue related to '‘Mobile Menu Dropdown Opens and Immediately closes’' has been successfully resolved, and the topic is now closed for further responses

Mobile Menu Dropdown Opens and Immediately closes

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