Mobile menu click not expand after update theme

This topic has 8 replies, 4 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

  • Avatar: Maruko_Dormammu
    Maruko Dormammu
    Participant
    November 6, 2020 at 05:28

    after update theme to latest version
    all menu in mobile not expand
    include user icon and cart icon not expand

    please help
    thanks

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2020 at 08:07

    Hello,

    Go to Plugins > disable and remove the XStore core plugin. After that go to XStore > Plugin Installer > install XStore core again. Go to Theme Options and re-save them.
    Clear the cache and check the mobile menu after that.
    Let us know about the results.

    Regards

    Avatar: Maruko_Dormammu
    Maruko Dormammu
    Participant
    November 6, 2020 at 08:27

    Disable XStore core plugin
    Delete XStore core plugin
    Install XStore core plugin from XStore plugin installer (auto activate the core plugin)
    Go to theme options and click on publish
    Disable all cache plugin

    Access site from different browser, menu still not expand in mobile mode

    Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 6, 2020 at 09:25

    Please provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Maruko_Dormammu
    Maruko Dormammu
    Participant
    November 9, 2020 at 08:25

    please check
    thanks

    Please contact administrator
    for this information.
    Avatar: JacoP
    JacoP
    Participant
    November 9, 2020 at 10:14

    Same problem. Mobile menu no longer functional after upgrade.

    Menu from mobile panel appears to have same problem.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 9, 2020 at 15:49

    Hello, @Maruko_Dormammu

    Please, log in to your CDN account http://prntscr.com/vg5wxg to allow us to clear the CDN cache once we do changes in files.
    And check the FTP access that you provided, we can’t connect to your server http://prntscr.com/vg5zx9

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 9, 2020 at 15:50

    Hello, @JacoP

    Create a personal topic and provide WP Dashboard and FTP access to your site in the Private content area.

    Regards

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