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Mobile menu and cart z-index when live chat is active

This topic has 8 replies, 2 voices, and was last updated 5 days, 18 hours ago ago by Luca Rossi

MAHDAR

Participant

June 12, 2025 at 10:56

Hello, I hope you’re doing well.

I’ve activated the live chat, but when I open the cart, the chat is still being displayed.

What solution is there to hide the live chat when the cart or the menu is open?

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7 Answers
Luca Rossi

Support staff

June 12, 2025 at 14:12
Hello, @MAHDAR,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.etheme-elementor-off-canvas--shown .template-container { z-index: 9999; }

Kind regards,
The 8Theme Team
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MAHDAR

Participant

June 12, 2025 at 19:15

Thank you for your guidance.

I set the z-index to 9999, but it didn’t work.

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Luca Rossi

Support staff

June 13, 2025 at 04:02
Dear @MAHDAR,

We hope this message finds you well.

We have updated the z-index value to 10000, and it appears to be working correctly now. Please find the updated CSS snippet below for your reference:

body.etheme-elementor-off-canvas--shown .template-container { z-index: 10000; }

Could you kindly review the changes on your end and confirm if everything is functioning as expected?

You may also refer to the following screenshot for further clarification:
https://prnt.sc/mnpFqxwtOLOR

Thank you for your continued cooperation.

Best regards,
The 8Theme Team
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MAHDAR

Participant

June 14, 2025 at 12:04

Hi, thanks for your guidance.
Is it possible for you to also provide the CSS code for the Off-Canvas cart?

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Luca Rossi

Support staff

June 15, 2025 at 15:57
Hi @MAHDAR,

Please update the previous CSS code to this:

body.e-off-canvas__no-scroll .template-container, body.etheme-elementor-off-canvas--shown .template-container { z-index: 10000; }

Hope it helps!
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MAHDAR

Participant

June 15, 2025 at 16:51

Hi, thanks for your guidance.

It only shows up in one more place — if you could give me the code for that as well, that would be perfect.

Thanks

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Luca Rossi

Support staff

June 16, 2025 at 06:17

Dear @MAHDAR,

We hope this message finds you well.

We would like to inform you that when the arrow icon is clicked to return to the size selection panel, the .e-off-canvas__no-scroll class is removed from the body tag. As a result, it becomes difficult to manage the z-index of the template container effectively.

To resolve this issue, we kindly recommend reaching out to Crisp Chat support and requesting a reduction in the z-index value of their support modal.

Thank you for your understanding.

Best regards,
The 8Theme Team

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