Hello, I hope you’re doing well.
I’ve activated the live chat, but when I open the cart, the chat is still being displayed.
What solution is there to hide the live chat when the cart or the menu is open?
This topic has 8 replies, 2 voices, and was last updated 5 days, 18 hours ago ago by Luca Rossi
Hello, I hope you’re doing well.
I’ve activated the live chat, but when I open the cart, the chat is still being displayed.
What solution is there to hide the live chat when the cart or the menu is open?
Hello, @MAHDAR,
Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:
.etheme-elementor-off-canvas--shown .template-container {
z-index: 9999;
}
Kind regards,
The 8Theme Team
Thank you for your guidance.
I set the z-index to 9999, but it didn’t work.
Dear @MAHDAR,
We hope this message finds you well.
We have updated the z-index value to 10000, and it appears to be working correctly now. Please find the updated CSS snippet below for your reference:
body.etheme-elementor-off-canvas--shown .template-container {
z-index: 10000;
}
Could you kindly review the changes on your end and confirm if everything is functioning as expected?
You may also refer to the following screenshot for further clarification:
https://prnt.sc/mnpFqxwtOLOR
Thank you for your continued cooperation.
Best regards,
The 8Theme Team
Hi, thanks for your guidance.
Is it possible for you to also provide the CSS code for the Off-Canvas cart?
Hi @MAHDAR,
Please update the previous CSS code to this:
body.e-off-canvas__no-scroll .template-container,
body.etheme-elementor-off-canvas--shown .template-container {
z-index: 10000;
}
Hope it helps!
Hi, thanks for your guidance.
It only shows up in one more place — if you could give me the code for that as well, that would be perfect.
Thanks
Dear @MAHDAR,
We hope this message finds you well.
We would like to inform you that when the arrow icon is clicked to return to the size selection panel, the .e-off-canvas__no-scroll class is removed from the body tag. As a result, it becomes difficult to manage the z-index of the template container effectively.
To resolve this issue, we kindly recommend reaching out to Crisp Chat support and requesting a reduction in the z-index value of their support modal.
Thank you for your understanding.
Best regards,
The 8Theme Team
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