Theme: XStore
Priority: Urgent – Launch Critical
Category: Mobile Menu / Multilingual Support
Site Access: Will provide staging credentials in private area
Issue Summary
Mobile language switcher functionality was previously working correctly but has broken after site maintenance and troubleshooting. Desktop language switching works but mobile users cannot switch languages. Need urgent assistance restoring mobile language switching functionality.
Technical Environment
Site: Staging environment (will provide access credentials)
XStore Theme: Current version
WordPress: 6.8.2
WPML: v4.8.1
Languages: English (default), Finnish, Spanish
WooCommerce: 10.1.2
Current Problems
1.- Mobile Language Switcher Missing / Dropdown not working
– Desktop shows language flags/options correctly
– Mobile menu completely lacks language switching capability
– Mobile users stuck in default language with no switching option
2.- XStore Mobile Menu Limitations
– Mobile menu editor shows limited element options
– Cannot find proper language switcher integration method
– Previous mobile functionality has been lost
Background Context
Critical: This functionality was working previously on this XStore installation but broke during site maintenance. We need to restore the working mobile language switching that existed before.
What We’ve Tried
1.- XStore header builder mobile menu configuration
2.- Various menu location assignments
3.- Mobile menu element testing
4.- Theme customization attempts
Request for XStore Support
Since mobile language switching was previously functional with XStore, we need:
1.- XStore-specific method for implementing mobile language switchers
2.- Proper mobile menu configuration for multilingual sites
3.- Theme requirements that may have been disrupted during maintenance
4.- Step-by-step guidance to restore working mobile language switching
Screenshot attached is showing current mobile language switcher behavior – functionality exists but interface implementation needs improvement for proper mobile user experience.
Access Information
Will provide in private area:
– Staging WordPress admin credentials
– FTP access for theme investigation
– Any additional access needed for diagnosis
Timeline
Launch-critical issue. Mobile users represent significant traffic and cannot access non-English content.
Expected Outcome
Functional language switching restored in mobile interface, matching previous working state.
Site credentials will be provided in private section (Login & FTP)
