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Mobile Issues - by recesspro - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 8 years, 3 months ago ago by Eva Kemp

  • Avatar: recesspro
    recesspro
    Participant
    December 31, 2015 at 03:55

    Launched new website but mobile doesn’t load correctly:

    1) The links on top only show “Apply for account” but the other links don’t show.
    2) When I try to add something to the shopping cart, it doesn’t work:
    a) Click button to add into cart, shows the progress bar as working but nothing shows up on the top shopping bag cart.
    b) Click on shopping bag cart and cart shows empty empty

    Please advise.

    Please, contact administrator
    for this information.
    #106369 Copied Theme version: 2.3 WooCommerce version: 2.4.12
    1 Answer
    Avatar: Eva
    Eva Kemp
    Support staff
    January 4, 2016 at 09:29

    Hello,

    Please disable all 3rd-party plugins and check site on mobile after that.
    Also update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    #106490 Copied
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