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Mobile / Ipad versions of xstore theme disable pinch and zoom

This topic has 7 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Tony Rodriguez

Marco A Jimenez

Participant

February 12, 2024 at 22:27

Hi is there a way to disable pinch and zoom, unfortunately some customers are pinching a zooming when in a phone or mobile device and making a white space to the right on the website. they have done on android OS as well as IOS. we are about to launch live and some customers that are testing the site made such complain. Your whelp will be much appreciated. Please see attached picture

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#383199 Copied Theme version: 9.2.8

6 Answers

Tony Rodriguez

Support staff

February 13, 2024 at 09:00

Hello, @Marco A Jimenez,

Thank you for reaching out to us with your concern.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

2/ We suggest disabling all third-party plugins (including cache plugins and deactivate CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

#383223 Copied

Marco A Jimenez

Participant

February 13, 2024 at 22:56

Thank you very much for your input, I will disable additional plugins.

#383296 Copied

Marco A Jimenez

Participant

February 13, 2024 at 23:25

Would you be able to take a look at it? I am into a timeline for the launch. I send you the information on private with the login credentials

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#383300 Copied

Tony Rodriguez

Support staff

February 14, 2024 at 07:57

Hello, @Marco A Jimenez,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to see the changes.

For your reference, the solution involved the addition of CSS code to your website. This was implemented in the following location: XStore > Theme Options > Theme Custom CSS > Global CSS.

Please find a screenshot of the update for your convenience in the uploaded file area.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

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#383309 Copied

Marco A Jimenez

Participant

February 14, 2024 at 18:37

Hi Tony,

I wanted to express my sincere gratitude for your invaluable assistance. I’m truly impressed by the swift response time of everyone on your team, especially considering the challenges that someone like me, who is just beginning to navigate the world of WordPress and WooCommerce, may encounter. Your team’s dedication to addressing issues promptly has been remarkable and greatly appreciated, especially as we gear up for our upcoming site launch. Thank you for consistently going above and beyond to ensure everything runs smoothly.

#383393 Copied

Tony Rodriguez

Support staff

February 15, 2024 at 05:55

Hello, @Marco A Jimenez,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

We understand how crucial a smooth site launch is, and we’re committed to ensuring everything runs seamlessly for you. If you have any more questions or need further assistance, feel free to reach out. We’re here to help!

Have a great day!

This topic is now closed.

Best Regards,
The 8Theme Team.

#383418 Copied
Tagged: disable pinch zoom xstore theme, ipad xstore woocommerce themes, mobile version xstore wordpress, pinch zoom disable xstore, wordpress woocommerce mobile themes, xstore theme zoom issues
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Mobile / Ipad versions of xstore theme disable pinch and zoom

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