• 

  Furkan Emre Şahinoğlu

  Participant

  October 17, 2020 at 10:14

  I did not change anything but suddenly mobile filter is gone. How can fix it?
  I use marseille01

  Please, contact administrator
  for this information.

  #255461 Copied Theme version: sssssssssssssssssssssssssssssssssss

  10 Answers

  

  Rose Tyler

  Support staff

  October 17, 2020 at 10:24

  Hello,

  Thanks for using our theme.
  Please provide temporary wp-admin and FTP access., so we can take a closer look.

  Regards

  #255465 Copied
  

  Furkan Emre Şahinoğlu

  Participant

  October 17, 2020 at 10:28

  Thank you

  Please contact administrator
  for this information.

  #255466 Copied
  

  Rose Tyler

  Support staff

  October 17, 2020 at 10:53

  Please provide correct – wp-admin access: user and pass
  – FTP access: FTP host, FTP user, FTP pass

  Make sure that the sidebar is enabled in Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Sidebar Position For Mobile.
  Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache, and check how the sidebar works then.

  Regards

  #255468 Copied
  

  Furkan Emre Şahinoğlu

  Participant

  October 17, 2020 at 12:21

  a

  Please contact administrator
  for this information.

  #255474 Copied
  

  Rose Tyler

  Support staff

  October 17, 2020 at 15:39

  Hello,

  Have you checked it https://prnt.sc/v170wn ?
  Unfortunately, I can’t login – https://prnt.sc/v171pq https://prnt.sc/v172wb

  Regards

  #255497 Copied
  

  Furkan Emre Şahinoğlu

  Participant

  October 17, 2020 at 18:26

  I can give you my cpanel username and password

  is that helpful

  Please contact administrator
  for this information.

  #255516 Copied
  

  Furkan Emre Şahinoğlu

  Participant

  October 17, 2020 at 18:27

  I checked many times,

  #255517 Copied
  

  Rose Tyler

  Support staff

  October 18, 2020 at 07:56

  Dear,

  We need wp-admin and FTP access only.
  Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password. If you do not know how to create FTP contact with your hosting provider, they will help you.

  Regards

  #255555 Copied
  

  Furkan Emre Şahinoğlu

  Participant

  October 18, 2020 at 08:32

  These informations are correct I tried

  Please contact administrator
  for this information.

  #255567 Copied
  

  Rose Tyler

  Support staff

  October 18, 2020 at 09:08

  Hello,

  Clear cache and check now – https://prnt.sc/v1kcas
  If you are using File generator, you need to check every poin and enable required, for example, in your sidebar are added widgets – https://prnt.sc/v1kc2f > https://prnt.sc/v1kc6i

  Regards

  #255570 Copied