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Mobile doesnt display in full compared to desktop

This topic has 11 replies, 2 voices, and was last updated 1 months ago ago by Alex Carter

rayee

Participant

May 3, 2025 at 18:53

Migrated my domain

Please, contact administrator
for this information.

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10 Answers

rayee

Participant

May 4, 2025 at 11:05

Are you seeing the same thing im seeing? Why are there images in the content area?

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for this information.

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Alex Carter

Support staff

May 5, 2025 at 07:25

Hello,

Thank you for reaching out to us.

– To unregister the theme from your old domain and register it on a new one, please follow the instructions provided in the following article:
https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

– Kindly provide a link to the page where the issue you mentioned with the FAQ section is visible. Additionally, please let us know which mobile browser you are using so we can investigate further.

– We have visited the store page you referenced and can see the sidebar displayed correctly. Has this issue been resolved on your end? If not, please share screenshots of what you are seeing and specify the browser you are using.

– Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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rayee

Participant

May 5, 2025 at 08:53

Why do i have to deactivate? Its seems to be working fine.

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for this information.

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Alex Carter

Support staff

May 5, 2025 at 08:59

Hello

– Please note that after re-registration, the activation information will be updated on your account page:
https://www.8theme.com/account-user/?user_id=35918

– We are unable to log in using the credentials you have provided. Kindly verify the information and try again.

Best regards,
The 8Theme Team

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rayee

Participant

May 6, 2025 at 05:10

Try this login

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for this information.

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Alex Carter

Support staff

May 6, 2025 at 07:42

Hello,

We appreciate your prompt response.

Edit Home page content using Elementor > change settings for column – https://prnt.sc/onRrUybJfvc4

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

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rayee

Participant

May 16, 2025 at 12:54

Hihi

Please contact administrator
for this information.

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Alex Carter

Support staff

May 16, 2025 at 13:22

Hello,

Thank you for reaching out to us.

The current configuration of the mobile menu does not support the mega menu functionality, as it is not suitable for display on mobile devices. Therefore, we kindly ask you to create a separate Mobile Menu. Please go to Appearance > Menus > create a new menu, then go to Header Builder > Mobile menu settings > select the menu.

Warm Regards,
The 8Theme Team

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rayee

Participant

May 16, 2025 at 16:31

is it possible to duplicat the mega menu onto menu? I dont want to recreate everything its alot!!!

#444628 Copied

Alex Carter

Support staff

May 17, 2025 at 07:07

Hello,

Thank you for reaching out to us.

Unfortunately, it is not possible to automatically transfer content from XStore > Mega Menus to Appearance > Menus > Edit Menu.

If you require any further assistance, please do not hesitate to contact us at any time. We are always happy to help.

Best Regards,
8Theme’s Team

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