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Mobile Devices “No AMP Version AMP Version” Selection

This topic has 14 replies, 4 voices, and was last updated 4 months, 4 weeks ago ago by Jack Richardson

Valley View Farm Dairy

Participant

July 10, 2025 at 10:54

I started receiving errors on mobile devices stating to select the “No AMP Version” (Standard Web Page). This seemed to have started in July. I have never encountered this issue before, and it has caused problems with our payment gateway, resulting in failed transactions. Is this a feature in your xStore theme which one can configure, or is this an error?

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13 Answers

Rose Tyler

Support staff

July 10, 2025 at 10:56

Hello,

Thank you for reaching out to us.

Could you please let us know if the issue is resolved after disabling the AMP plugin?

Warm Regards,
The 8Theme Team

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Valley View Farm Dairy

Participant

July 10, 2025 at 11:00

If you’re talking about the AMP plugin within the xStore Theme, no, I did not disable the plugin. Is this something I must do?

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Andrew Mitchell

Support staff

July 10, 2025 at 11:55

Hello, Valley View Farm Dairy

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

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Jack Richardson

Support staff

July 10, 2025 at 15:39

Dear @Valley View Farm Dairy,

We hope this message finds you well.

Could you kindly confirm whether the issue persists when the XStore AMP plugin is deactivated? Additionally, we currently do not have access to your WordPress admin panel, which limits our ability to investigate the source of the issue.

Would it be possible for you to provide us with temporary access to the wp-admin area so we can assist you more effectively?

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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Valley View Farm Dairy

Participant

July 16, 2025 at 08:47

I am not sure my responses are being received by your support.

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Valley View Farm Dairy

Participant

July 16, 2025 at 11:02

I have just updated your Xstore theme with the latest version, and I am wondering if this is not an issue with our Flexible Shipping plugin. In this screenshot, the lady managed to place an order yesterday, yet today she gets this error. Her address details are correct.

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Jack Richardson

Support staff

July 16, 2025 at 11:54

Hello @Valley View Farm Dairy,

We hope this message finds you well.

We kindly ask you to review the plugins currently active on your website and temporarily disable the XStore AMP plugin for testing purposes.

Additionally, we would appreciate it if you could provide us with temporary wp-admin and FTP access. This will allow our team to investigate the issue further and work towards an appropriate solution tailored to your case.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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Valley View Farm Dairy

Participant

July 16, 2025 at 12:00

I haven’t done anything yet in terms of disabling plugins. I’ll let you have a look first.

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Jack Richardson

Support staff

July 16, 2025 at 12:17

Hello @Valley View Farm Dairy,

We kindly ask that you use the private area for sharing any confidential or sensitive information.

Additionally, please provide us with the URL of your website, as we are currently unable to access it.

Best regards,
The 8Theme Team

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Valley View Farm Dairy

Participant

July 16, 2025 at 12:23

I have sent you the URL in the private section

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Jack Richardson

Support staff

July 16, 2025 at 16:16

Hello @Valley View Farm Dairy,

We hope this message finds you well.

Could you kindly provide us with the current customer address to use for testing purposes? We have attempted several tests, but unfortunately, no shipping methods are available, which prevents us from proceeding to the checkout stage.

Additionally, could you please confirm whether the issue still persists? Based on the screenshots you previously shared, the error appeared to occur only when using the AMP version of your website. However, we have noticed that the AMP plugin is no longer active on your site.

We appreciate your assistance and look forward to your response.

Best regards,
The 8Theme Team

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Valley View Farm Dairy

Participant

July 16, 2025 at 16:26

Address in the Private area.

Yes, the client who sent me that screenshot managed to place her order via her cellphone. I am not sure if the AMP plugin was active or not, as I have not made any changes to this plugin. I changed her postal code, and she then managed to place her order. I see that this AMP plugin is not installed at the moment.

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for this information.

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Jack Richardson

Support staff

July 17, 2025 at 08:55

Hello @Valley View Farm Dairy,

Thank you for your message.

In this case, there should be no issues. Kindly perform a test on your end, and let us know the outcome. At present, the AMP version is not activated, so the functionality should be working as expected.

If the issue is resolved, please feel free to mark the topic as solved.

Best regards,
Jack Richardson
The 8Theme Team

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