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Mobile Buttons Irresponsive after Upgrade

This topic has 7 replies, 1 voice, and was last updated 2 weeks, 3 days ago ago by Tony Rodriguez

Olga777

Participant

November 13, 2020 at 15:20

We have noticed that in Mobile View after upgrade of the theme the buttons e.g. MENU ICON or SEARCH Icon became Irresponsive (when you click on them, nothing happens). Only after we have deleted the cookies from Safari browser on mobile, the problem was resolved.
Is there any way to fix it? As our NOT-first-time users are NOT able to navigate on mobile (unless they delete cookies). Please help!

Thank you

#259410 Copied Theme version: 7.1.2 WooCommerce version: latest

6 Answers

Olga Barlow

Participant

November 15, 2020 at 10:48

Hello,

I have passed your request to our developers but unfortunately, at this moment we don’t have a solution to change that.

Regards

#259601 Copied

Olga Barlow

Participant

December 3, 2020 at 13:34

Hello,

Could you, please, update the theme to version 7.2 and XStore to version 3.2 and check if the mentioned issue still persists?

Regards

#262427 Copied

MichaelB

Participant

December 3, 2020 at 22:53

Well done for following through. This is good customer service.

#262539 Copied

Olga777

Participant

December 4, 2020 at 00:52

Looks like the issue is resolved. Thank you!

#262543 Copied

Rose Tyler

Support staff

December 4, 2020 at 08:16

You’re welcome!

Regards

#262560 Copied

Tony Rodriguez

Support staff

May 6, 2025 at 15:12

Dear Olga777,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#442976 Copied
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