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Mobil phone site with the age verification active

This topic has 8 replies, 3 voices, and was last updated 3 weeks, 3 days ago ago by Samir Malik

nickporter

Participant

January 3, 2026 at 10:13

Hi
I have a problem using the site on a mobile it works as it should in the simulation but on my Iphone using either Chrome or Safari when the site loads the Age verification comes up as it should but when I click to confirm that I am over 18 it clears the notice which is good but it also leaves the home page and takes you to the product that was under the notice as if you had clicked that product. I need it to stay on the home page of the site ot it makes no sense.
Like I say this only seems to happen on the actual phone not on the simulation.
Is there a fix for this?
Thanks
Nick

Please, contact administrator
for this information.

#463659 Copied

7 Answers

Jack Richardson

Support staff

January 3, 2026 at 20:40

Hello @nickporter,

Could you please temporarily disable the WP Rocket plugin caching and CDN on your website and check whether the issue persists due to these caching settings? If the issue still occurs, please provide the correct wp-admin access in the private content section so that we can review the settings.

Best regards,
Jack Richardson
The 8Theme’s Team

#463683 Copied

nickporter

Participant

January 4, 2026 at 10:11

HI
I disabled wp rocket but the problem still exsits.
Login details below.
Thanks
Nick

Please contact administrator
for this information.

#463702 Copied

Samir Malik

Support staff

January 5, 2026 at 13:11

Hello,

We have noticed that your website is currently using multiple caching plugins or systems (such as WP-Optimize, WP Rocket, Perfmatters, etc.).

Could you please disable all of them and check the website again?

Thank you for your cooperation.

Best regards,
8Theme Team

#463741 Copied

nickporter

Participant

January 5, 2026 at 15:00

OK I have done that but it still happens. Is there a way to disable this on a mobile?

#463748 Copied
Samir Malik

Support staff

January 5, 2026 at 17:01
Hello,

You can remove the age verification on mobile by adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

@media (max-width: 600px){ .et-popup-wrapper.et-age-verify-popup { display: none !important; } }

Kind regards,
The 8Theme Team
#463759 Copied
nickporter

Participant

January 5, 2026 at 20:13

OK thanks that is done and sorted. It would be better I supose if we could fix it but for the time being I have just turned it off.
Cheers
Nick

#463767 Copied
Samir Malik

Support staff

January 6, 2026 at 04:06
Dear Nick,

We believe the issue may be related to a conflict with the cookie used by the Age Verification popup.

Please try excluding the following cookies from your cache plugins:

newsletter_shows age_verify_popup_shows

For more details, please refer to the following documentation:
https://docs.wp-rocket.me/article/1382-never-cache-cookies/

Best regards,
8Theme Team
#463775 Copied
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