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Missing Product Title and Price - by rwlee33

This topic has 18 replies, 2 voices, and was last updated 5 years, 10 months ago ago by Rose Tyler

rwlee33

Participant

June 14, 2018 at 14:32

Hi,

I saw on other topics that other people are missing the product title and price on the shop page.

You send them a new theme-options.php file.

Could you help me figure out the issue or send me the correct file to upload?

#194894 Copied

17 Answers

Rose Tyler

Support staff

June 14, 2018 at 14:53

Hello,

Please go to Theme Options > E-commerce > Products Page Layout > Product content elements and make sure that required elements in “Enabled” column.

Regards

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rwlee33

Participant

June 14, 2018 at 15:09

They all are enabled. See here: https://ibb.co/jow8zd

See the shop page: http://www.loveleeboutique.com.au/shop

Any other suggestions?

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Rose Tyler

Support staff

June 14, 2018 at 15:13

Do you use child theme? Have you made changes in template files?

Regards

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rwlee33

Participant

June 14, 2018 at 15:17

Yes, I use child theme.

I didn’t make any changes for this to happen. I just updated the theme recently. That’s it.

Please help!

Thanks!

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Rose Tyler

Support staff

June 14, 2018 at 15:20

Please try to disable all 3rd-party plugins. If this won’t help, provide us with temporary wp-admin access so we can take a closer look.

Regards

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rwlee33

Participant

June 14, 2018 at 15:31

All 3rd party plugins disabled. Did not fix: https://ibb.co/bGt7QJ

Please log in and try to fix on my staging site. Please let me know if you find a solution so I can fix on my live/production site.

Details below

Please, contact administrator
for this information.

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Rose Tyler

Support staff

June 14, 2018 at 15:43

Wp-admin credentials are incorrect. Please check them.

Regards

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rwlee33

Participant

June 14, 2018 at 15:44

They are not incorrect. Please try again

Please, contact administrator
for this information.

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Rose Tyler

Support staff

June 14, 2018 at 15:46

Unfortunately, I can’t log in. Please check one more time http://prntscr.com/juyfhl

Regards

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rwlee33

Participant

June 14, 2018 at 15:50

apologies, please try now

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Rose Tyler

Support staff

June 14, 2018 at 15:55

Go to Appearance > Install Plugins > update 8theme Core plugin.

Regards

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rwlee33

Participant

June 14, 2018 at 16:00

Ok, I did. It did not fix it.

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Rose Tyler

Support staff

June 14, 2018 at 16:07

Please, clear cache and check one more time http://prntscr.com/juyq4u

Regards

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rwlee33

Participant

June 14, 2018 at 16:15

I did. I did again. It didn’t fix it.

Are you trying any of things you suggest? Do whatever you want on my staging site. I don’t mind. But please don’t ask me to do things, when you have access and can do them yourself. Nothing you suggested has worked.

It’s 1am in Sydney. I’ve stayed up late to work on this. If you figure it out, please let me know what you did, so I can do in the morning on my live/production site.

Thanks

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Rose Tyler

Support staff

June 15, 2018 at 07:19

Dear @rwlee33,

With parent theme activated on your staging site, the problem doesn’t occur – https://image.prntscr.com/image/KkIoCauFQDm-pflQG_OPrA.png
Looks like some changes in files of child theme caused the problem.

Regards

#194944 Copied

rwlee33

Participant

June 15, 2018 at 07:51

There we go. Problem fixed. However, I didn’t make changes to the child theme files. I only updated the parent theme.

Thank you for continuing to troubleshoot.

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Rose Tyler

Support staff

June 15, 2018 at 08:18

Looks like, your changes in files caused conflict with the new version of these files in latest theme version. In this case, you just need to compare 2 files https://text-compare.com/ and add the missing code to your child theme file.

Regards

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