Missing product category in XStore filtering

This topic has 3 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Sebastian

  • Avatar: Sebastian
    Sebastian
    Participant
    July 13, 2025 at 16:39

    Hi,
    I am unable to show product category in the filtering options (like in the screen). There are products assigned (screen), I have turned off Ajax filtering but still cateogry “nakrycia głowy” is not visible on the filtering list. Please advise,

    Cheers

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    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 14, 2025 at 06:46

    Hello,

    Thank you for reaching out to us.

    It is possible that the cause of this is related to cached data.

    We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

    WooCommerce > Status > Tools

    Please ensure you clear the following fields:
    – WooCommerce transients
    – Expired transients
    – Term counts
    – Brands transients

    If you continue to experience any issues after performing these steps, please provide us with temporary wp-admin access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
    Hello,

    Warm Regards,
    The 8Theme Team

    Avatar: Sebastian
    Sebastian
    Participant
    August 7, 2025 at 12:56

    Thanks for the support! My topic “Missing product category in XStore filtering” has been successfully resolved.

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