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Missing or non-applied translations in theme templates

This topic has 11 replies, 4 voices, and was last updated 1 month, 2 weeks ago ago by Andrew Mitchell

Mari17

Participant

December 4, 2025 at 18:38

Hello. I have followed all the steps described in the guides:
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
https://woocommerce.com/document/woocommerce-localization/

Yes, most of the website has been translated, and I have manually added some strings myself. However, there are still several places that I cannot translate in any way.

For example:
– the My Account page: https://emiahome.com/my-account-2/

– the search results page: https://prnt.sc/vpo9I7j1h2rw

– the button labels inside the Wishlist block
– the top section of the Checkout page: https://prnt.sc/lqJol2atnqfi

Some strings were found inside the theme (for example, button text), and they are already translated, but the translation does not appear on the website. For example here is trasnleted https://prnt.sc/kXH-PU1qXvJu but on frontend no translated https://prnt.sc/yDcZqJjLvj52 Other strings I couldn’t find at all, and some elements are not editable inside the templates.

Could you please advise where exactly these parts of the website are translated and how I can modify them?

Thank you.

#461578 Copied

10 Answers

Samir Malik

Support staff

December 5, 2025 at 04:10

Hello Mari17,

Please let us know the language for these texts so that we can assist you in adding them to the Loco Translation.

Kindly also provide your administrator account credentials.

Best regards,
The 8Theme Team

#461584 Copied

Mari17

Participant

December 5, 2025 at 11:01

Hi! The language is Slovenian. I sent you a screenshot in my previous message where you can see this: https://prnt.sc/kXH-PU1qXvJu. I provided login administrator credentials in the private content.

Please contact administrator
for this information.

#461610 Copied

Andrew Mitchell

Support staff

December 5, 2025 at 15:47

Hello, Mari17,

At the moment, we are unable to access your website due to an IP block. Could you please disable this restriction?

Additionally, we kindly ask you to provide us with the FTP access details.

Best regards,
8Theme Team

#461663 Copied

Mari17

Participant

December 5, 2025 at 17:53

We don’t have any IP block, at least not in our htaccess. https://prnt.sc/5z9yK-AcdP29
I’ll check with our hosting provider. What country is your IP from?
Update. Try logging into the admin panel now. I’ve allowed access from all countries.

#461674 Copied

Mari17

Participant

December 5, 2025 at 19:13

Here is in private content FTP access details

Please contact administrator
for this information.

#461682 Copied

Jack Richardson

Support staff

December 6, 2025 at 15:24

Hello @Mari17,

We have found a solution for translating the texts you requested: https://prnt.sc/fgSAbmMyX9l-. If you need any additional strings to be translated, please clarify by providing screenshots.

Best regards,
Jack Richardson
The 8Theme Team

#461748 Copied

Mari17

Participant

December 7, 2025 at 21:42

Hi! Thank you, I’m glad you managed to translate it in that one place. But honestly, I expected you to find the root cause and tell me what I need to do to translate the rest of the items as well, because there are still several issues. Please take a look:

1- Some buttons are not translating, for ex. https://prnt.sc/gaKN4d2ZV7xu
https://prnt.sc/aupEgoH6FPqV
https://prnt.sc/03kISyxc0veZ
https://prnt.sc/lO_6EejmRRU5

2- As I already wrote and showed in the screenshots, the My Account page is not being translated https://prnt.sc/TXrTrWFYyJL-
3- The text in the cart and on the checkout page is not being translated https://prnt.sc/Bn_3TIGN-ZCH

There are still individual elements that don’t translate, even though I already checked all the plugins and the word is translated into Slovenian
I need to know the cause and how to fix it.

#461820 Copied

Andrew Mitchell

Support staff

December 8, 2025 at 11:35

Hello, Mari17,

Thank you for providing access.

1) “Some buttons are not translating” – We have translated the items you mentioned.
To achieve this, we created a translation for the *xstore-core* plugin and translated the corresponding strings. Please note that, just like for the theme, a translation for the plugin is also required.
Regarding the “Empty Cart” page, it can be configured through the Customizer (please see the attached video).

2) “My Account” page – We have translated the missing fields. As for the page title and link, you need to rename the page directly in the page settings (please see the attached video).

3) “Checkout” – We have also translated the corresponding texts.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#461866 Copied

Mari17

Participant

December 8, 2025 at 22:10

Thank you very much! Everything worked out.

#461957 Copied

Andrew Mitchell

Support staff

December 9, 2025 at 08:41

Hello, Mari17,

Thank you very much for your message. We are glad to hear that everything worked out successfully.

Best Regards,
8Theme’s Team

#461979 Copied
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