Missing mobile number on the orders in the online store

Hi,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Could you provide the URL of page where the issue is visible?

Warm Regards,
The 8Theme Team

Hello @henrik,

Upon reviewing the checkout page on your website, we noticed that the phone number field is marked as required but already contains the default value “+47.” As a result, the field is not empty when a new order is created, while all other fields are validated with WooCommerce scripts for empty values (see: https://prnt.sc/YUGHOKRksnEu). Consequently, customers may skip updating the phone number to the correct value.

We recommend reviewing the configuration where the default prefix for the phone number is set and either improving it or leaving it empty.

Please note that this is not an issue related to our theme.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @henrik,

Please contact WooCommerce Support, as we do not perform actions related to setting the phone number on the checkout page. This functionality is part of the WooCommerce plugin code and may be configured within their settings, which we are unable to locate in their code. Since their team is more familiar with the plugin’s structure, we recommend submitting your inquiry on their support forum -> https://wordpress.org/support/plugin/woocommerce/. The phone number autofill issue appears to be related to certain payment methods within their plugin that automatically complete this field (please refer to the source: https://prnt.sc/Z36a6GgM6ohc).

We provide support exclusively for our own products. Thank you for understanding and respecting our support policy.

Best regards,
Jack Richardson
The 8Theme’s Team