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Missing Icons at Icon Box Edit Screen - by thiras

This topic has 15 replies, 6 voices, and was last updated 8 years, 3 months ago ago by Jack Richardson

thiras

Participant

April 27, 2015 at 16:13

Hello,

I’m having problem to see icons at the icon box edit screen. All icons seems missing. Screenshot included.

Please, contact administrator
for this information.

#59981 Copied Theme version: 2.6.3 WooCommerce version: 2.3.8

14 Answers

Stan Russell

Participant

April 27, 2015 at 16:37

Hello,

have you updated Visual composer plugin to latest version?
It is known bug of our theme and will be fixed in nearest release. Please accept our apologies for inconvenience.

Regards,
Stan Russell.

#59993 Copied

thiras

Participant

April 28, 2015 at 13:31

No, I didn’t. It says you need licence key to get automatic updates. I guess the only way to get rid of this bug is to wait until new theme version, right?

#60268 Copied

Stan Russell

Participant

April 28, 2015 at 13:41

Hello,

you can download all required plugins here: 8theme.com/download-plugins/
Our programmers are working on this issue so we expect fix to be released in a week.

Regards,
Stan Russell.

#60272 Copied

Brian Johnson

Member

April 28, 2015 at 13:46

Hello

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them.
This plugins work fine without activation and you can always get actual version if you want directly from us.
Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated.
The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need.
You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

Also you can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

These messages come with plugins and propose you to buy single plugin license for premium support in case you need it for example with another theme.

We can hide messages with css in case you need it.

With best regards
Brian Johnson

#60274 Copied

thiras

Participant

April 28, 2015 at 14:28

Very nice plugin system. I’ve never seen anything like this. Well played.

I’m willing to have theme update and fixed iconbox bug as soon as possible.

Thank you for great support.

#60293 Copied

Robert Hall

Support staff

April 28, 2015 at 14:58

Hello,

You’re welcome!

Regards,
Robert Hall.

#60301 Copied

ElitaSharpe

Participant

January 24, 2016 at 15:46

I am having the same problem of Missing Icons at Icon Box Edit Screen. I have the latest version of the theme (2.10) and the latest update of Visual Composer (4.9.2). I managed to change them but it’s a real hassle and I need the icons to show as well as the ability to upload my own icons. Please advise how I can fix this.

#109705 Copied Theme version: 2.10 WooCommerce version: 4.4.1

Jack Richardson

Support staff

January 25, 2016 at 15:13

Hello @ElitaSharpe,

Please provide us with WP Dashboard and FTP credentials in private content.

Best regards,
Jack Richardson.

#109836 Copied

ElitaSharpe

Participant

January 25, 2016 at 15:23

Here you go, Jack. Thanks!

Please, contact administrator
for this information.

#109837 Copied Theme version: 2.10 WooCommerce version: 2.4.13

Jack Richardson

Support staff

January 25, 2016 at 16:43

Hello,

As I see icons persist in Icon Box editor. Here is the screenshot http://prntscr.com/9ungh1

Best regards,
Jack Richardson.

#109866 Copied

ElitaSharpe

Participant

January 26, 2016 at 13:44

I see them now too. Thanks! Can you tell me how you fixed it?

#110060 Copied Theme version: 2.10 WooCommerce version: 2.4.13

Jack Richardson

Support staff

January 26, 2016 at 15:42

Hello @ElitaSharpe,

I didn’t change anything, just checked the mentioned element in Visual Composer editor.

Best regards,
Jack Richardson.

#110092 Copied

ElitaSharpe

Participant

January 26, 2016 at 15:47

Well I guess it’s just possessed! There were a number of changes I made such as reverting back to Woocommerce 2.4.13 along with deactivating some old plug-ins and clearing my cache. Perhaps all of that helped to clear it up. Thanks for your patience!

#110093 Copied

Jack Richardson

Support staff

January 26, 2016 at 18:55

Hello @ElitaSharpe,

You are welcome.

Best regards,
Jack Richardson.

#110140 Copied
Tagged: edit, icon, icons, screen, templates, woocommerce, wordpress
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