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Missing e-mail-notifications - by digitize now

This topic has 2 replies, 2 voices, and was last updated 7 years ago ago by Rose Tyler

  • Avatar: digitize now
    digitize now
    Participant
    April 24, 2018 at 14:05

    Hello everyone,

    i´m currently setting up a new webshop using woopress.
    Although the settings were made correctly and then checked twice, we´re not receiving any e-mail from the system (for example for new orders). On the other hand the costumer receives on his e-mail both an order confirmation and their processing. Is there a setting which prevents woopress from sending e-mails to the shop operator?

    Many thanks for your help.

    #191860 Copied Theme version: 4.2.1 WooCommerce version: 3.3.5
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2018 at 14:29

    Hello,

    Please check if the same problem persists with default woocommerce theme – Storefront.
    Have you tried to disable all 3rd-party plugins?

    Regards

    #191866 Copied
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