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Missing Dependencies jquery on checkout page

This topic has 10 replies, 3 voices, and was last updated 7 months ago ago by Mohamed

  • Avatar: Mohamed
    Mohamed
    Participant
    November 13, 2024 at 13:34

    Hello,

    I’ve tried to use CartFlows for checkout page but I got somme errors in Query Monitor.

    Missing Dependencies et-woo-swatches wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/js/frontend.min.js jquery, etheme (missing)
    Missing Dependencies xstore-wishlist wp-content/plugins/et-core-plugin/packages/xstore-wishlist/assets/js/script.min.js jquery, etheme (missing), js-cookie

    Thank you!

    Please, contact administrator
    for this information.
    #423149 Copied Theme version: v.9.4.4
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2024 at 14:56

    Hello,

    Thank you for reaching out to us.

    Could you provide URL, temporary wp-admin and FTP access? We will check what can be done to help you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #423161 Copied
    Avatar: Mohamed
    Mohamed
    Participant
    November 13, 2024 at 17:08

    Hello,

    Thank you for the replay.

    I’ve attached the WP-Admin access & FTP access.

    Thank you,
    Mohamed

    Please contact administrator
    for this information.
    #423204 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 13, 2024 at 19:32

    Hello, Mohamed,

    Could you please check for any errors at this time?

    Best regards,
    8Theme Team

    #423253 Copied
    Avatar: Mohamed
    Mohamed
    Participant
    November 13, 2024 at 20:33

    Hello,

    I’ve checked it and the errors are still there.

    Thank you,
    Mohamed

    #423260 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 14, 2024 at 10:23

    Hello, Mohamed,

    We have noticed an issue on your checkout page where the necessary scripts are not being fully loaded, specifically:

    1) etheme
    2) js-cookie

    These scripts should be loaded by default. It is possible that some optimization changes were made, which may have inadvertently disabled the loading of these scripts.

    Could you kindly check if any such modifications were applied?

    Best regards,
    8Theme’s Team

    #423338 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 14, 2024 at 10:26

    We could implement additional checks; however, they would affect all users, including those who do not experience this issue.

    #423339 Copied
    Avatar: Mohamed
    Mohamed
    Participant
    November 14, 2024 at 11:34

    Hello!

    All the changes I made, I reversed it, but I still have the same problem.

    I understand that it could affect others, but I would like you to find a solution, if possible.

    Thank you!

    #423361 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 14, 2024 at 17:05

    Hello, Mohamed,

    We have identified the cause of the issue. The CartFlows plugin disables all theme and other plugin scripts on the checkout page, replacing them with its own.

    If you deactivate the plugin, the problem will be resolved. We recommend reaching out to the plugin developers and requesting that they exclude the following script from being overridden: etheme (script registration key).

    Best regards,
    8Theme Team

    #423460 Copied
    Avatar: Mohamed
    Mohamed
    Participant
    November 14, 2024 at 17:45

    Hello,

    Thank you for the answer, I will get in touch with them.

    All the best,
    Mohamed

    #423480 Copied
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