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Messed up site after importing demo Animals

This topic has 17 replies, 3 voices, and was last updated 2 days, 9 hours ago ago by Andrew Mitchell

Hassaan

Participant

May 31, 2025 at 11:46

I imported a demo site, and it’s messed up with errors on the page. It’s the home page. It may also be combined with other functionalities.

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16 Answers

Hassaan

Participant

May 31, 2025 at 11:52

more details provided in message

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Alex Carter

Support staff

May 31, 2025 at 12:54

Hello,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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Hassaan

Participant

May 31, 2025 at 12:57

Shared credentials

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Alex Carter

Support staff

May 31, 2025 at 14:53

Hello,

We have disabled third-party plugins, removed the old demo content, and re-imported it. Kindly review the result at your convenience.

You may now reactivate the necessary plugins. However, we recommend enabling only those plugins that are essential for your website’s functionality, as each additional plugin may slightly impact the site’s performance.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

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Hassaan

Participant

May 31, 2025 at 22:32

It still does not match the demo on your website. See the navigation menu and cart icons.

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Hassaan

Participant

June 1, 2025 at 11:37

I reset and then reimported again. It got fixed, but it does not impot the image for one of the slides from the main slider. (Might be other problems too).
Then I activated “XStore Advanced Sticky Header”, and again, its layout messed up. I hope this will help you fix the problem.

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Alex Carter

Support staff

June 2, 2025 at 07:11

Hello,

Thank you for reaching out to us and for providing detailed feedback.

Could you please provide screenshots of the issues you mentioned? This will help us better understand and resolve the problems.

Best Regards,
8Theme’s Team

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Hassaan

Participant

June 2, 2025 at 11:20

I already shared the screenshots above. It’s the same problem again.
The first problem is not the image when it is imported again. The second problem is a bug in “XStore Advanced Sticky Header.” When activated, it causes the website to malfunction.

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Alex Carter

Support staff

June 2, 2025 at 13:05

Hello,

We would like to inform you that we have made updates to the homepage of your website – https://prnt.sc/DPYjWgXkoDkt . Kindly clear your browser and website cache to ensure the changes are properly reflected.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

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Hassaan

Participant

June 4, 2025 at 22:50

I appreciate your help. But there are a lot of bugs in this theme. Unfortunately.
Sharing another scenario, this behavior is sometimes observed when adding a product to the cart, even though it has inventory. Attached video for reference.

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Alex Carter

Support staff

June 5, 2025 at 07:30

Hello,

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Let us know the results.

Warm Regards,
The 8Theme Team

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Hassaan

Participant

June 5, 2025 at 22:23

Hello,

I tried it with the storefront, and it’s working fine. It means there is some issue with XStore. I have already shared the credentials. Can you please check?

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Alex Carter

Support staff

June 6, 2025 at 13:36

Hello,

We appreciate your prompt response.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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Hassaan

Participant

June 6, 2025 at 19:21

Please find details attached.

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Alex Carter

Support staff

June 7, 2025 at 08:27

Hello, Hassaan

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

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Andrew Mitchell

Support staff

June 9, 2025 at 10:21

Hello, Hassaan,

Thank you for providing access.

We have addressed the issue and made the necessary changes to the following file:

xstore/woocommerce/single-product-content.php

Please review the modifications at your convenience. These changes will also be included in the upcoming update.

Best regards,
The 8Theme Team

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