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Message carrousel only shows 1 item instead of 3. Buttons don’t work on live page.

This topic has 26 replies, 4 voices, and was last updated 1 weeks, 5 days ago ago by Tony Rodriguez

Frank

Participant

November 17, 2025 at 09:50

Hi there,

In my header menu -> blog I am using a mega menu. When editting the menu show up correctly: it has the 3 latest blog items and the slider works properly. However, on the live website, only 1 blog item shows and the sliders don’t work. How do I fix this?

Thanks for your help in advance.

Please, contact administrator
for this information.

#460021 Copied

25 Answers

Luca Rossi

Support staff

November 17, 2025 at 12:54

Hello Frank,

It appears that the issue was related to caching. The latest blog is displaying three columns on our end.

Please clear all caches and check again.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#460053 Copied

Frank

Participant

November 17, 2025 at 12:57

Hi there,

It still doesn’t appear correct on my side. I have tried a fresh browser that I have never used for this website as well. It shows only one item and the buttons don’t work.

Is there anything else I can try?

Thanks for your time.

#460054 Copied

Luca Rossi

Support staff

November 17, 2025 at 13:54

Hello Frank,

Could you please navigate to Elementor > Settings > Performance > CSS Print Method and select Internal Embedding?

You can refer to the following screenshot for guidance: https://prnt.sc/eXBWSIMTHNwV

Best regards,
The 8Theme Team

#460061 Copied

Frank

Participant

November 17, 2025 at 13:57

Hi there,

I changed the setting. It gives me the same results unfortunately.
Thanks for your time.

#460062 Copied

Luca Rossi

Support staff

November 17, 2025 at 14:09

Hello @Frank,

1. Please clear and then disable all cache plugins, if any are currently active.

2. We recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser cache and check the issue again. It is possible that one of these additional plugins is causing the problem.

3. If the issue persists, please provide us with your WordPress Admin username and password.

We look forward to your response.

Best regards,
The 8Theme Team

#460063 Copied

Frank

Participant

November 17, 2025 at 14:42

Hi there,

Unfortunately it didn’t fix the situation for me.

Thanks for your time

Please contact administrator
for this information.

#460073 Copied

Luca Rossi

Support staff

November 17, 2025 at 15:42

Hello Frank,

We can confirm that this issue is entirely related to caching.

We also noticed that you have changed the number of items to six, correct?

https://prnt.sc/Uu_VoUCZ7Hd9

Best regards,
The 8Theme Team

#460080 Copied

Frank

Participant

November 17, 2025 at 15:51

Hi there,

I’m sorry to say, but that seems not to be true. I have just visited the site on a brand new computer that has never visited the web page before. It shows me one item.
Also, the query is set to 6 (total items) and the shown items should be max. 3

Thanks for your time.

#460082 Copied

Samir Malik

Support staff

November 18, 2025 at 06:37

Dear @Frank,

Could you please double-check these CSS files?

It seems they are having some issues with Cloudflare:

https://prnt.sc/OIj6oqYuz1ik

Thank you!

#460132 Copied

Frank

Participant

November 18, 2025 at 09:44

Hi there,

For some reason, these files do not exist in the way showed. The folder on your screenshot (I also see this on my side) shows the plugin folder ‘elementor-pro’. This should be ‘pro-elements’. Is there any way I can change/fix this?

Thanks for your time!

#460160 Copied

Frank

Participant

November 18, 2025 at 10:26

Hi there,

It seems like XStore uses the widgets that are not loading correctly: widget-blockquote, widget-nav-menu and widget-mega-menu.

Could it be that in the XStore theme the .css files need to be coded/linked differently?
If so, is there a way I can edit it manually before you guys roll out an update?

Thanks for your time!

#460164 Copied

Samir Malik

Support staff

November 18, 2025 at 11:59

Hello @Frank,

1. Regarding the carousel issue, could you please disable Cloudflare or enable Development Mode to check if this resolves the problem?

2. The “Ultimate Addons for Elementor Lite” plugin is causing the missing CSS files issue. We have temporarily deactivated it.

Best regards,
8Theme Team

#460177 Copied

Frank

Participant

November 18, 2025 at 16:21

Hi there,

1. Cloudflare had issues today. I turned on Development Mode. This helps sometimes. It works a lot of the times (shows the 3 messages) but a lot of the times it also displays 1. Try going to through the pages about 20-30 times and you’ll see it change.

2. Besides deactivating, is there a long-term fix for this?

Thanks for your time.

#460188 Copied

Frank

Participant

November 18, 2025 at 20:28

Hi there,

Please also see this difference in additions to the div’s.

Not working correctly: xstore.PNG
Working correctly: xstore1.PNG

Thanks for your time.

Files is visible for topic creator and
support staff only.

#460204 Copied

Samir Malik

Support staff

November 19, 2025 at 07:15

Dear Frank,

Could you please confirm whether the domain has been changed? We are currently unable to access it.

https://prnt.sc/3cUnBBTi2Pqb

We would appreciate it if you could double-check this matter.

Thank you for your assistance.

Best regards,
The 8Theme Team

#460226 Copied

Frank

Participant

November 19, 2025 at 08:31

Hi there,

I was in the process of temporarily turning off Cloudflare. The reason the site was unavailable was because of the DNS changing.

It is sucessfully changed now, but the issue remains the same. Sometimes it shows three messages, sometimes it doesn’t.

Besides developer mode, this message stays the same:

1. Cloudflare had issues today. I turned on Development Mode. This helps sometimes. It works a lot of the times (shows the 3 messages) but a lot of the times it also displays 1. Try going to through the pages about 20-30 times and you’ll see it change.

2. Besides deactivating, is there a long-term fix for this?

Also, this is still the same, of the above message:

Please also see this difference in additions to the div’s.

Not working correctly: xstore.PNG
Working correctly: xstore1.PNG

Thanks for your time.

#460241 Copied

Samir Malik

Support staff

November 19, 2025 at 13:05

Dear @Frank,

1. Could you please check the carousel issue again?

2. Regarding the missing CSS files, please contact the plugin author about this issue: https://wordpress.org/support/plugin/header-footer-elementor/. Issues related to third-party plugins are outside the scope of the standard support services we provide.

Thank you for your understanding.

Best regards,
8Theme Team

#460270 Copied

Frank

Participant

November 19, 2025 at 13:22

Hi there,

1. The issue is partly fixed since changing away from Cloudflare. I would like to keep using Cloudflare. Do you have advice on what settings to use in cloudflare to fix the issue?

2. I will contact them, thank you.

3. The issue that still persists is on a single blog item. Please see the attached screenshot.

Thanks for your time.

Files is visible for topic creator and
support staff only.

#460271 Copied

Samir Malik

Support staff

November 19, 2025 at 16:03

Hello Frank,

You can now reconnect to CloudFlare.

Please remember to clear all caches to ensure the changes take effect.

Best regards,
The 8Theme Team

#460287 Copied

Frank

Participant

November 19, 2025 at 16:09

Hi there,

I will change it back to CloudFlare.
Please address the other issue I mentioned on the blog item in point 3 of my previous post.

Thanks for your time.

#460289 Copied
Samir Malik

Support staff

November 19, 2025 at 17:37
Hello @Frank,

The issue has been resolved. The following custom CSS code was causing the problem:

.etheme-post-content { margin-top: -45px; z-index: 9; }

We have added your own custom CSS code to override it, and everything is now functioning correctly.

Best regards,
The 8Theme Team
#460294 Copied
Frank

Participant

November 19, 2025 at 20:36

Hi there,

Thanks for the fix. Could you point me to the location of the custom CSS?

Thanks again for your time.

#460301 Copied

Samir Malik

Support staff

November 20, 2025 at 06:17

Hi @Frank,

Our custom CSS code is located under XStore > Theme Options > Theme Custom CSS > Global CSS.

Please let us know if you need any further assistance.

Best Regards,
8Theme’s Team

#460323 Copied

Frank

Participant

November 20, 2025 at 08:59

Thanks for the support! My topic “Message carrousel only shows 1 item instead of 3. Buttons don’t work on live page.” has been successfully resolved.

#460338 Copied

Tony Rodriguez

Support staff

November 20, 2025 at 08:59

Dear Frank,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

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